SE
Steven E
1 reviews | Active since May 2019
16 Jan 2024, 16:18
WORST FIBRE COMPANY EVER
I previously log an complaint against MetroFibre . It been a ruff journey with them is the least I can say. After 10 days of Fighting with them and getting now where ( No Service what so ever ) I canceled my account with them as it was never working from day 1 . Now The want to charge me a Cancelation fee of R1500 . The service never worked from day 1 . There was many calls and tickets log to them with NO results . Even until today not 1 person phone me back from MetroFibre . The only people that ever help me was VOX Telecoms ( their service provider . Anyone reading this DONT EVER GO TO METROFIBRE THE ARE USELESS AND THERE IS APSOLUTLY 0% SERVICE
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Replies (1)
MetroFibre Networx's replyOfficial
17 Jan 2024, 09:32Dear Steven
We sincerely apologize for the challenges you've faced, and we appreciate your patience and feedback. We understand your frustration and would like to address your concerns regarding the cancellation fee.
Upon investigation, we are currently unable to locate a MetroFibre service order other than the active service order with your ISP, Vox Telecoms. We want to assure you that we take your concerns seriously, and we are committed to assisting you in resolving this matter promptly.
To better understand your situation and facilitate a resolution, we will be reaching out to you via email. Our goal is to work closely with you to address the cancellation difficulties you've encountered.
We appreciate your understanding and cooperation in this matter. Please be assured that we are dedicated to providing a satisfactory resolution and improving your overall experience.
Thank you for bringing this to our attention, and we look forward to assisting you further.
Best regards,
Marilize
Marilize
MetroFibre Networx's reply17 Jan 2024, 09:32
Official
Dear Steven
We sincerely apologize for the challenges you've faced, and we appreciate your patience and feedback. We understand your frustration and would like to address your concerns regarding the cancellation fee.
Upon investigation, we are currently unable to locate a MetroFibre service order other than the active service order with your ISP, Vox Telecoms. We want to assure you that we take your concerns seriously, and we are committed to assisting you in resolving this matter promptly.
To better understand your situation and facilitate a resolution, we will be reaching out to you via email. Our goal is to work closely with you to address the cancellation difficulties you've encountered.
We appreciate your understanding and cooperation in this matter. Please be assured that we are dedicated to providing a satisfactory resolution and improving your overall experience.
Thank you for bringing this to our attention, and we look forward to assisting you further.
Best regards,
Marilize
Marilize