LM
Lashe M
1 reviews | Active since Nov 2019
08 Dec 2023, 10:24
Worst Experience with Metro Fibre
This is the worst company to deal with for your fibre connection!!! DO NOT go with them. They are all hands on deck when it comes to new business and upgrades but the moment you have a query their finance department is useless.
I have been dealing with Sarita Arnachellan from the get-go of joining Metro Fibre. I decided to upgrade my services last month and that was hell to deal with. I requested this upgrade at the beginning of November and had to continuously follow up on this as I had no feedback on my upgrade. No communication at all, eventually on the 21.11.2023 I got a call to say that my upgrade was now activated. I received my new bill in December and noticed that I was being charged for my upgrade from 14.11.2023 instead of 21.11.2023 like they should. I then contacted the finance department via email to query this. To date I have been sending emails upon emails querying this and I am just ignored every single time. I have also asked Sarita to assist with this but still no luck. I have not had my full coverage since I joined them and whenever I query this I am told to switch off my router and switch it back on after 15mins but still getting the same issue. Their customer service sucks!!!!!
My debit has gone off for the incorrect amount and I still do not have any answers from them. They are quick to take your money but will not any assistance when customers need it. I wish I had read reviews on this company before I went with them.
Helpful (0)
Replies (4)0
Replies (4)
MetroFibre Networx's replyOfficial
08 Dec 2023, 11:14Dear Lashe
We sincerely apologize for the challenges you've encountered, and we understand your frustration regarding the billing discrepancies and service issues you've raised. We value your feedback, and we are committed to resolving these matters promptly.
Upon investigating your case, we have identified the concerns with your billing. We acknowledge that there have been delays in addressing your queries and providing the assistance you require, and for that, we sincerely apologize.
To address your billing concerns, we have escalated the matter to our finance management team for urgent investigation and resolution. They will thoroughly review your account and provide clarification on the charges you've raised.
We understand the importance of reliable communication services, especially during these times when connectivity is crucial. We want to assure you that we take your concerns seriously, and we are committed to providing the necessary assistance to ensure your satisfaction.
Please be assured that we are actively working to resolve these issues, and we will keep you updated on the progress. If there are any specific details you would like to share or if you have additional concerns, please feel free to respond to this message, and we will address them promptly.
Once again, we apologize for any inconvenience you've experienced, and we appreciate your patience as we work towards a swift resolution.
Thank you for bringing these matters to our attention, and we look forward to restoring your confidence in our services.
Best Regards,
Marilize
We sincerely apologize for the challenges you've encountered, and we understand your frustration regarding the billing discrepancies and service issues you've raised. We value your feedback, and we are committed to resolving these matters promptly.
Upon investigating your case, we have identified the concerns with your billing. We acknowledge that there have been delays in addressing your queries and providing the assistance you require, and for that, we sincerely apologize.
To address your billing concerns, we have escalated the matter to our finance management team for urgent investigation and resolution. They will thoroughly review your account and provide clarification on the charges you've raised.
We understand the importance of reliable communication services, especially during these times when connectivity is crucial. We want to assure you that we take your concerns seriously, and we are committed to providing the necessary assistance to ensure your satisfaction.
Please be assured that we are actively working to resolve these issues, and we will keep you updated on the progress. If there are any specific details you would like to share or if you have additional concerns, please feel free to respond to this message, and we will address them promptly.
Once again, we apologize for any inconvenience you've experienced, and we appreciate your patience as we work towards a swift resolution.
Thank you for bringing these matters to our attention, and we look forward to restoring your confidence in our services.
Best Regards,
Marilize
MetroFibre Networx's reply08 Dec 2023, 11:14
Official
Dear Lashe
We sincerely apologize for the challenges you've encountered, and we understand your frustration regarding the billing discrepancies and service issues you've raised. We value your feedback, and we are committed to resolving these matters promptly.
Upon investigating your case, we have identified the concerns with your billing. We acknowledge that there have been delays in addressing your queries and providing the assistance you require, and for that, we sincerely apologize.
To address your billing concerns, we have escalated the matter to our finance management team for urgent investigation and resolution. They will thoroughly review your account and provide clarification on the charges you've raised.
We understand the importance of reliable communication services, especially during these times when connectivity is crucial. We want to assure you that we take your concerns seriously, and we are committed to providing the necessary assistance to ensure your satisfaction.
Please be assured that we are actively working to resolve these issues, and we will keep you updated on the progress. If there are any specific details you would like to share or if you have additional concerns, please feel free to respond to this message, and we will address them promptly.
Once again, we apologize for any inconvenience you've experienced, and we appreciate your patience as we work towards a swift resolution.
Thank you for bringing these matters to our attention, and we look forward to restoring your confidence in our services.
Best Regards,
Marilize
We sincerely apologize for the challenges you've encountered, and we understand your frustration regarding the billing discrepancies and service issues you've raised. We value your feedback, and we are committed to resolving these matters promptly.
Upon investigating your case, we have identified the concerns with your billing. We acknowledge that there have been delays in addressing your queries and providing the assistance you require, and for that, we sincerely apologize.
To address your billing concerns, we have escalated the matter to our finance management team for urgent investigation and resolution. They will thoroughly review your account and provide clarification on the charges you've raised.
We understand the importance of reliable communication services, especially during these times when connectivity is crucial. We want to assure you that we take your concerns seriously, and we are committed to providing the necessary assistance to ensure your satisfaction.
Please be assured that we are actively working to resolve these issues, and we will keep you updated on the progress. If there are any specific details you would like to share or if you have additional concerns, please feel free to respond to this message, and we will address them promptly.
Once again, we apologize for any inconvenience you've experienced, and we appreciate your patience as we work towards a swift resolution.
Thank you for bringing these matters to our attention, and we look forward to restoring your confidence in our services.
Best Regards,
Marilize
LM
Lashe M's updateReviewer Update
12 Dec 2023, 14:15So after writing this review I promptly got a call from a consultant only for her to tell me to hold on so she can find out when I will be credited for the days that I have been overcharged and then for the call to be put down and I have not received a call back since and this was on Friday.
What on earth goes on with the consultants that work for Metro Fibre. The service is terrible. Please can this be sorted out ASAP as I am on the verge of cancelling this contract and going elsewhere Id rather pay more and know that I am getting proper customer service.
What on earth goes on with the consultants that work for Metro Fibre. The service is terrible. Please can this be sorted out ASAP as I am on the verge of cancelling this contract and going elsewhere Id rather pay more and know that I am getting proper customer service.
LM
Lashe M's update12 Dec 2023, 14:15
Reviewer Update
So after writing this review I promptly got a call from a consultant only for her to tell me to hold on so she can find out when I will be credited for the days that I have been overcharged and then for the call to be put down and I have not received a call back since and this was on Friday.
What on earth goes on with the consultants that work for Metro Fibre. The service is terrible. Please can this be sorted out ASAP as I am on the verge of cancelling this contract and going elsewhere Id rather pay more and know that I am getting proper customer service.
What on earth goes on with the consultants that work for Metro Fibre. The service is terrible. Please can this be sorted out ASAP as I am on the verge of cancelling this contract and going elsewhere Id rather pay more and know that I am getting proper customer service.
MetroFibre Networx's replyOfficial
27 Dec 2023, 14:27Good day, Lashe.
I trust you are well.
We sincerely apologize for the bad experience you have received please note we have escalated this matter urgently to the finance management team so they can assist you urgently.
We sincerely apologize for the inconvenience this has caused you.
Kind Regards,
Metrofibre Team.
I trust you are well.
We sincerely apologize for the bad experience you have received please note we have escalated this matter urgently to the finance management team so they can assist you urgently.
We sincerely apologize for the inconvenience this has caused you.
Kind Regards,
Metrofibre Team.
MetroFibre Networx's reply27 Dec 2023, 14:27
Official
Good day, Lashe.
I trust you are well.
We sincerely apologize for the bad experience you have received please note we have escalated this matter urgently to the finance management team so they can assist you urgently.
We sincerely apologize for the inconvenience this has caused you.
Kind Regards,
Metrofibre Team.
I trust you are well.
We sincerely apologize for the bad experience you have received please note we have escalated this matter urgently to the finance management team so they can assist you urgently.
We sincerely apologize for the inconvenience this has caused you.
Kind Regards,
Metrofibre Team.
LM
Lashe M's updateReviewer Update
03 Jan 2024, 13:37Wrll surprise surprise. I still have not received any responses from you. Not an email or even a call. Nothing. You're quick to come onto this platform and apologize for your incompetence but you do absolutely nothing about the issue at hand!!!! It's actually ridiculous how terrible the customer service is at Metro Fibre!!!!!!!!
I regret going with you people!
I regret going with you people!
LM
Lashe M's update03 Jan 2024, 13:37
Reviewer Update
Wrll surprise surprise. I still have not received any responses from you. Not an email or even a call. Nothing. You're quick to come onto this platform and apologize for your incompetence but you do absolutely nothing about the issue at hand!!!! It's actually ridiculous how terrible the customer service is at Metro Fibre!!!!!!!!
I regret going with you people!
I regret going with you people!