WORST EXPERIENCE WITH METRO-FIBRE!!!!!

I have had the worst experience with Metrofibre!!! I have been without internet since Tuesday morning. It is Friday today and still no connection!! This is frustrating because i am suppose to be working from home but its difficult to do so. I spent the last couple of days getting empty promises from Home-Connect and from Metro-Fibre!! I have been waiting for someone to get back to me and tell me what the problem is! I am a paying customer (who's paying for a service) and yet I am not getting the service i pay for! I am honestly tired and drained of calling and following up on this! I shouldn't be begging you guys for a service i am paying for! And people warned me not to consider Metro-fibre as a network provider! I would not recommend it to anyone! I have wasted time and money the last couple of days! I had to buy data (which does not come cheap!!!!) in order for me to do my work and i had to have enough airtime to call them and for me to get their pathetic responses! Can someone please sort this out!!! You guys really don't care about your customers!! I am really fed-up with you!