RT
Ricardo T
1 reviews | Active since Nov 2014
04 May 2026, 12:54
Worst Experience with an ISP EVER! BEWARE!
I have been a long client and I am not sure when but MetroFibre has become the WORST ISP I have ever dealt with for two decades.
It seems that they don’t have actually support teams that you can speak with. I have tried everything from their idiotic “AI”, to WhatsApp Lines, to emails, to creating tickets, phone calls, etc. I just can’t seem to get hold of a customer support rep.
I had this issue when trying to migrate my account, that took 3 weeks!! (should of cancelled my account right there) and now have an issue with having no internet and not being able to speak to anyone to help me rectify this. Disgusting.
Helpful (0)
Replies (1)0
Replies (1)
MetroFibre Networx's replyOfficial
04 May 2026, 12:59Dear Ricardo,
Thank you for taking the time to share your feedback.
Your concerns regarding support accessibility, response delays, and your current service interruption have been noted. We are currently reviewing your case and the associated support interactions to determine where the breakdown occurred.
This matter is being treated as a priority, and our team will be in contact with you directly to provide feedback and assist with resolving your connectivity issue as soon as possible.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for taking the time to share your feedback.
Your concerns regarding support accessibility, response delays, and your current service interruption have been noted. We are currently reviewing your case and the associated support interactions to determine where the breakdown occurred.
This matter is being treated as a priority, and our team will be in contact with you directly to provide feedback and assist with resolving your connectivity issue as soon as possible.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply04 May 2026, 12:59
Official
Dear Ricardo,
Thank you for taking the time to share your feedback.
Your concerns regarding support accessibility, response delays, and your current service interruption have been noted. We are currently reviewing your case and the associated support interactions to determine where the breakdown occurred.
This matter is being treated as a priority, and our team will be in contact with you directly to provide feedback and assist with resolving your connectivity issue as soon as possible.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for taking the time to share your feedback.
Your concerns regarding support accessibility, response delays, and your current service interruption have been noted. We are currently reviewing your case and the associated support interactions to determine where the breakdown occurred.
This matter is being treated as a priority, and our team will be in contact with you directly to provide feedback and assist with resolving your connectivity issue as soon as possible.
Best regards,
Marilize
MetroFibre Complaints & Escalations