Worst experience trying to make an order.

I already have fibre line installed at my house and have cancelled with previous ISP. After checking Vumatel and there was a special with Gigago. I checked their website but the price was different from the one on Vumatel. I called them and queried, the consultant told me to make the order through Vumatel and call them with the reference number. That was yesterday, Monday 03 May 2021. I made the order on Vumatel and called them to be told by the other consultant that I will be called by the ladies today to finalise things. So no need to for me to provide the reference. A major contradiction from the other guy I spoke to. I received no call or any communication from them. Today on 04 April 2021 I call them and I get to hold for over 30 minutes. I have been transferred to a number of departments and every time the call is picked up, they tell me they're transferring me to another department. At the end the call got cut off. I then called again and spoke to Bradley, he took my contact details and promised to call me back around 16h30 because I have to also make a telephonic application through Metrofibre to complete the process. I never got the call back and I still don't know what is happening with my order and I'm still without any internet.