HP
Hendruk P
1 reviews | Active since Oct 2018
22 Mar 2025, 18:29
Worst experience received from metrofibre
Again one have to endure the worst service one can experience. Internet is off more than 29hrs. First 24hrs outage then website updates stating good news internet restored just to continue sitting without internet still. The techs are onsite restoring services but they already updated after 1pm that all is sorted. No one responds on the so called bit chat why it's there no one knows. How many times should one experience such bad service and how many times should one forgive and forget. Who is paying us back for the additional internet data we have to buy because of this. It's sad that one should experience this. Metrofibre is climbing the ladder for the top spot of bad services how they still operate is beyond me. I constantly have to call for assistance where all 3 out the phone down in your ear. Well done for the top employees. This is exactly how you treat customers.
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Replies (4)HP
Hendruk P's updateReviewer Update
22 Mar 2025, 19:38Funny thing. They just updates their website saying this is an outage but yet we are off since yesterday at 1pm how is this a new outage. Now we have to wait till tomorrow to continue not getting feedback or updates and hope that by next week we will get someone that can assist to get us back online.
HP
Hendruk P's update22 Mar 2025, 19:38
Reviewer Update
Funny thing. They just updates their website saying this is an outage but yet we are off since yesterday at 1pm how is this a new outage. Now we have to wait till tomorrow to continue not getting feedback or updates and hope that by next week we will get someone that can assist to get us back online.
HP
Hendruk P's updateReviewer Update
23 Mar 2025, 17:3854hrs and still no electricity. Not even an update. Maybe incompetence of staff that it can take so long to fix. The inconsistent information provided is not even accurate. We are investigating the outage last nights update and this morning's update the tech are going back to fix the lat fibre issues. The whole day and still nothing has been fixed. Honestly I don't even think they are working on the problem. Next update would probably tomorrow 6am. Don't know how they got the monopoly to be the only fibre providers makes one wonder.
HP
Hendruk P's update23 Mar 2025, 17:38
Reviewer Update
54hrs and still no electricity. Not even an update. Maybe incompetence of staff that it can take so long to fix. The inconsistent information provided is not even accurate. We are investigating the outage last nights update and this morning's update the tech are going back to fix the lat fibre issues. The whole day and still nothing has been fixed. Honestly I don't even think they are working on the problem. Next update would probably tomorrow 6am. Don't know how they got the monopoly to be the only fibre providers makes one wonder.
HP
Hendruk P's updateReviewer Update
24 Mar 2025, 06:35Just as predicted internet still down since Friday 1pm. They now stated this morning I requested feedback and the status changed from high priority throughout the weekend and still not fixing the problem to low now and still running around like headless chickens and still don't know how to fix a problem. Metrofibre is costing us income. Don't ever joing this company.
HP
Hendruk P's update24 Mar 2025, 06:35
Reviewer Update
Just as predicted internet still down since Friday 1pm. They now stated this morning I requested feedback and the status changed from high priority throughout the weekend and still not fixing the problem to low now and still running around like headless chickens and still don't know how to fix a problem. Metrofibre is costing us income. Don't ever joing this company.
MetroFibre Networx's replyOfficial
24 Mar 2025, 11:30Dear Hendruk,
Thank you for bringing your concerns to our attention. We understand the frustration caused by service disruptions and appreciate your patience as we work to resolve the matter.
Following our investigation, we can confirm that multiple outages in your residential area have been restored. However, some customers, including yourself, may still be affected. Our technicians are actively working to ensure that all remaining services are fully restored as soon as possible.
We will continue to monitor the situation closely and provide updates as we receive feedback from our Maintenance Team.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention. We understand the frustration caused by service disruptions and appreciate your patience as we work to resolve the matter.
Following our investigation, we can confirm that multiple outages in your residential area have been restored. However, some customers, including yourself, may still be affected. Our technicians are actively working to ensure that all remaining services are fully restored as soon as possible.
We will continue to monitor the situation closely and provide updates as we receive feedback from our Maintenance Team.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply24 Mar 2025, 11:30
Official
Dear Hendruk,
Thank you for bringing your concerns to our attention. We understand the frustration caused by service disruptions and appreciate your patience as we work to resolve the matter.
Following our investigation, we can confirm that multiple outages in your residential area have been restored. However, some customers, including yourself, may still be affected. Our technicians are actively working to ensure that all remaining services are fully restored as soon as possible.
We will continue to monitor the situation closely and provide updates as we receive feedback from our Maintenance Team.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention. We understand the frustration caused by service disruptions and appreciate your patience as we work to resolve the matter.
Following our investigation, we can confirm that multiple outages in your residential area have been restored. However, some customers, including yourself, may still be affected. Our technicians are actively working to ensure that all remaining services are fully restored as soon as possible.
We will continue to monitor the situation closely and provide updates as we receive feedback from our Maintenance Team.
Best regards,
Marilize
MetroFibre Complaints & Escalations