ND
Natalie D'Abreton
1 reviews | Active since May 2025
05 May 2025, 21:21
Worst experience ever with Metro Fibre
Where to begin? It is been a week now and my wifi and Fibre is still not working. I have called them non stop, yet still not sorted. There was 3 technicians at my house trying to sort this and yet still not sorted. If I phone Metro fibre they are keep telling me it has been escalated . I am fed up with this. What more can I do to get the wifi? How many weeks more? How many phone calls more? How many escalations? How many technicians?
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Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
05 May 2025, 21:32Dear Natalie,
Thank you for reaching out and for bringing your concerns to our attention.
We understand your frustration and can confirm that this matter has been escalated to the relevant management team for urgent resolution. We are actively working to ensure that your connectivity issues are addressed as a priority and that a lasting solution is implemented.
We will keep you updated on all developments and appreciate your continued cooperation as we work toward resolving this matter.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and for bringing your concerns to our attention.
We understand your frustration and can confirm that this matter has been escalated to the relevant management team for urgent resolution. We are actively working to ensure that your connectivity issues are addressed as a priority and that a lasting solution is implemented.
We will keep you updated on all developments and appreciate your continued cooperation as we work toward resolving this matter.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply05 May 2025, 21:32
Official
Dear Natalie,
Thank you for reaching out and for bringing your concerns to our attention.
We understand your frustration and can confirm that this matter has been escalated to the relevant management team for urgent resolution. We are actively working to ensure that your connectivity issues are addressed as a priority and that a lasting solution is implemented.
We will keep you updated on all developments and appreciate your continued cooperation as we work toward resolving this matter.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and for bringing your concerns to our attention.
We understand your frustration and can confirm that this matter has been escalated to the relevant management team for urgent resolution. We are actively working to ensure that your connectivity issues are addressed as a priority and that a lasting solution is implemented.
We will keep you updated on all developments and appreciate your continued cooperation as we work toward resolving this matter.
Best regards,
Marilize
MetroFibre Complaints & Escalations
ND
Natalie D'Abreton's updateReviewer Update
06 May 2025, 07:55And when will that be one of your consultants wwas speak to my husband and then suddenly the consultant htrow the phone down into my husband's ear
Very unprofessional
When will this be resolved as I am sitting without wifi for more than a week
Very unprofessional
When will this be resolved as I am sitting without wifi for more than a week
ND
Natalie D'Abreton's update06 May 2025, 07:55
Reviewer Update
And when will that be one of your consultants wwas speak to my husband and then suddenly the consultant htrow the phone down into my husband's ear
Very unprofessional
When will this be resolved as I am sitting without wifi for more than a week
Very unprofessional
When will this be resolved as I am sitting without wifi for more than a week
MetroFibre Networx's replyOfficial
06 May 2025, 09:50Good Day
We would like to inform you that your query has been assigned to one of our approved contractors, who will be in contact with you shortly to assist further. Rest assured, we are treating this matter with urgency and are committed to ensuring that your issue is resolved as soon as possible.
Should you have any further questions in the meantime, please don’t hesitate to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We would like to inform you that your query has been assigned to one of our approved contractors, who will be in contact with you shortly to assist further. Rest assured, we are treating this matter with urgency and are committed to ensuring that your issue is resolved as soon as possible.
Should you have any further questions in the meantime, please don’t hesitate to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply06 May 2025, 09:50
Official
Good Day
We would like to inform you that your query has been assigned to one of our approved contractors, who will be in contact with you shortly to assist further. Rest assured, we are treating this matter with urgency and are committed to ensuring that your issue is resolved as soon as possible.
Should you have any further questions in the meantime, please don’t hesitate to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We would like to inform you that your query has been assigned to one of our approved contractors, who will be in contact with you shortly to assist further. Rest assured, we are treating this matter with urgency and are committed to ensuring that your issue is resolved as soon as possible.
Should you have any further questions in the meantime, please don’t hesitate to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations