LD
Lebogang D
1 reviews | Active since Oct 2018
13 Jan 2023, 12:30
Worst Experience Ever - Ticket 239139
Worst experience ever!! Ticket 239139 open for 30days with no resolution, empty promises daily!!! I haven't had internet for 4 weeks on a newly purchased package.
Helpful (0)
Replies (5)0
Replies (5)
MetroFibre Networx's replyOfficial
13 Jan 2023, 13:46Good Day Lebogang
Thank your for bringing this matter to our attention.
We do apologise for the poor service that you have received thus far and will ensure that it does not continue.
An ONT swap has been sent to replace your current ONT. You will be contacted to arrange an appointment for the technician to come and install it.
I will follow up and contact you to check if all is in order.
Kind Regards,
Siboniso Sibisi
Metrofibre
Thank your for bringing this matter to our attention.
We do apologise for the poor service that you have received thus far and will ensure that it does not continue.
An ONT swap has been sent to replace your current ONT. You will be contacted to arrange an appointment for the technician to come and install it.
I will follow up and contact you to check if all is in order.
Kind Regards,
Siboniso Sibisi
Metrofibre
MetroFibre Networx's reply13 Jan 2023, 13:46
Official
Good Day Lebogang
Thank your for bringing this matter to our attention.
We do apologise for the poor service that you have received thus far and will ensure that it does not continue.
An ONT swap has been sent to replace your current ONT. You will be contacted to arrange an appointment for the technician to come and install it.
I will follow up and contact you to check if all is in order.
Kind Regards,
Siboniso Sibisi
Metrofibre
Thank your for bringing this matter to our attention.
We do apologise for the poor service that you have received thus far and will ensure that it does not continue.
An ONT swap has been sent to replace your current ONT. You will be contacted to arrange an appointment for the technician to come and install it.
I will follow up and contact you to check if all is in order.
Kind Regards,
Siboniso Sibisi
Metrofibre
LD
Lebogang D's updateReviewer Update
13 Jan 2023, 14:25The issue here is not with the ONT but your Zylex Router!
Vuma was here to check their ONT and we even got on a call with Support and they've been saying they are processing a Router Swop request for sometime now.
Please rectify this!
I can't work, my family is unable to watch tv, our lives have literally been hell for the past 4 weeks!
Vuma was here to check their ONT and we even got on a call with Support and they've been saying they are processing a Router Swop request for sometime now.
Please rectify this!
I can't work, my family is unable to watch tv, our lives have literally been hell for the past 4 weeks!
LD
Lebogang D's update13 Jan 2023, 14:25
Reviewer Update
The issue here is not with the ONT but your Zylex Router!
Vuma was here to check their ONT and we even got on a call with Support and they've been saying they are processing a Router Swop request for sometime now.
Please rectify this!
I can't work, my family is unable to watch tv, our lives have literally been hell for the past 4 weeks!
Vuma was here to check their ONT and we even got on a call with Support and they've been saying they are processing a Router Swop request for sometime now.
Please rectify this!
I can't work, my family is unable to watch tv, our lives have literally been hell for the past 4 weeks!
MetroFibre Networx's replyOfficial
13 Jan 2023, 15:13Good Day Lebogang
Yes, apologies for the error, I meant the router.
I will let you know once it has been confirmed when they will replace it.
Kind Regards,
Siboniso Sibisi
Metrofibre
Yes, apologies for the error, I meant the router.
I will let you know once it has been confirmed when they will replace it.
Kind Regards,
Siboniso Sibisi
Metrofibre
MetroFibre Networx's reply13 Jan 2023, 15:13
Official
Good Day Lebogang
Yes, apologies for the error, I meant the router.
I will let you know once it has been confirmed when they will replace it.
Kind Regards,
Siboniso Sibisi
Metrofibre
Yes, apologies for the error, I meant the router.
I will let you know once it has been confirmed when they will replace it.
Kind Regards,
Siboniso Sibisi
Metrofibre
LD
Lebogang D's updateReviewer Update
21 Jan 2023, 08:04Still no internet after another router was sent. They also sent a technician and nothing was resolved, I don't know what they expect if me.
LD
Lebogang D's update21 Jan 2023, 08:04
Reviewer Update
Still no internet after another router was sent. They also sent a technician and nothing was resolved, I don't know what they expect if me.
MetroFibre Networx's replyOfficial
21 Jan 2023, 09:10Good morning,
Kindly note that we have asked our team to contact you asap.
Kind Regards
Clarisa
Metrofibre
Kindly note that we have asked our team to contact you asap.
Kind Regards
Clarisa
Metrofibre
MetroFibre Networx's reply21 Jan 2023, 09:10
Official
Good morning,
Kindly note that we have asked our team to contact you asap.
Kind Regards
Clarisa
Metrofibre
Kindly note that we have asked our team to contact you asap.
Kind Regards
Clarisa
Metrofibre