KG
Khwezi G
1 reviews | Active since Oct 2024
14 Oct 2024, 12:36
WORST EXPERIENCE EVER!
I lost internet connection yesterday afternoon and I logged a call. I was told my issue would be given to a contractor who will schedule an appointment to come fix it at my premises. I have not received any communication, I am the one doing constant follow ups. There is no sense of urgency as I depend on the internet for work. It is almost 24 hours without internet connection..This is the worst experience I have EVER received! There is no after hours assistance.
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MetroFibre Networx's replyOfficial
15 Oct 2024, 08:40Dear Khwezi,
Thank you for taking the time to speak with us earlier. We sincerely apologize for the delay in responding to your concerns and for the time it took to resolve your connectivity issues.
We are pleased to inform you that your connection has now been restored, and we truly appreciate your patience and understanding throughout this process.
If you encounter any further issues or have additional questions, please don't hesitate to reach out via email at ***.Once again, we extend our sincere apologies for any inconvenience caused.
Best regards,
Phindile
MetroFibre Complaints & Escalations
Thank you for taking the time to speak with us earlier. We sincerely apologize for the delay in responding to your concerns and for the time it took to resolve your connectivity issues.
We are pleased to inform you that your connection has now been restored, and we truly appreciate your patience and understanding throughout this process.
If you encounter any further issues or have additional questions, please don't hesitate to reach out via email at ***.Once again, we extend our sincere apologies for any inconvenience caused.
Best regards,
Phindile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply15 Oct 2024, 08:40
Official
Dear Khwezi,
Thank you for taking the time to speak with us earlier. We sincerely apologize for the delay in responding to your concerns and for the time it took to resolve your connectivity issues.
We are pleased to inform you that your connection has now been restored, and we truly appreciate your patience and understanding throughout this process.
If you encounter any further issues or have additional questions, please don't hesitate to reach out via email at ***.Once again, we extend our sincere apologies for any inconvenience caused.
Best regards,
Phindile
MetroFibre Complaints & Escalations
Thank you for taking the time to speak with us earlier. We sincerely apologize for the delay in responding to your concerns and for the time it took to resolve your connectivity issues.
We are pleased to inform you that your connection has now been restored, and we truly appreciate your patience and understanding throughout this process.
If you encounter any further issues or have additional questions, please don't hesitate to reach out via email at ***.Once again, we extend our sincere apologies for any inconvenience caused.
Best regards,
Phindile
MetroFibre Complaints & Escalations