Worst experience as a New client

This is by far my worse experience as a new client I'm extremely disappointed by the poor service from Metrofibre/webafrica. On the 25/09/2025 i paid for an order as a new client i got confirmation that installation would be done 7 days from the day i paid. a week later today i follow up as there's been no contact from metro fibre and im told that my address has issues and it needs to be created. when i ask what issues no straight answer is given to m. i was just told to wait 24hrs then it changed to 72 hrs....not the right footing to start on very disappointed with your service.