MC
Mario C

1 reviews | Active since May 2021

05 May 2021, 09:43

Worst experience and very unprofessional

If there was a 0 star rating i would rate accordingly but my experience with metro fibre is poor , A lady contacted me to arrange installation at a set date and they never pitched up , when contacted the excuse was there was no infrastructure but in my place there is a fibre line waiting , No communication from them nor messages , its a back and forth with no resolvent, I wont recommend them to anyone , Rather go Telkom ADSL atleast they communicate , Had frogfoot at previous place and it was a breeze unfortunately metro fibre is the only service available

0
Replies (3)
MetroFibre Networx
MetroFibre Networx's reply05 May 2021, 10:43
Official
Good day 

We trust you are well

Please note that we are investigating your query as we regret hearing of your unfortunate experience with us

Thank you for raising this with us, we value any feedback and strive to continually improve our service

Kindly note that one of our support agents will be in touch with you shortly

Warm Regards MetroFibre Networx
MC
Mario C's update07 May 2021, 20:42
Reviewer Update
Just like my installation I’m still waiting for this “So called “ call
MetroFibre Networx
MetroFibre Networx's reply04 Nov 2021, 12:57
Official
Good day,

We trust you are well.

We do apologise for all the inconvenience caused.

Kind Regards
MetroFibre