1 reviews | Active since Sept 2023
WORST EVER SERVICE, PATHETIC
WORST EVER SERVICE, PATHETIC. I've ordered a fibre for 100Mbps which only worked for a week and on 06 December 2023 i informed them that i was only getting 20Mbps. I've ran the test correctly and still getting the 20Mbps which i've been following up with them till when the internet went down completely. I also since reported this to this date since early December 2023 to now 06 January 2024 MetroFibre has not been able to fix this problem. I have since asked for cancellation on the 13 December 2023 and to date this company do not have record of my request for cancellation. Only woke to a double debit order from MetroFibre today 06/01/2024. Wow, I'm utter out of words and regret the day i googled this company and placed my order.
Please note that my issue is still not been resolved. Also note that i have been billed double for the 100Mbps and 200Mbps which are the packages i've requested and never been rendered to me. My router is still not working to date. I just hope and wish that your customers don't experience the problem i'm currently faced with because in January alone it has cost me R4417,00 as per your invoices which i paid just trying to get a fibre to my home which never worked. I never thought in my life i'll be writing review like this one. People lose money and this is not the end of the world for me. WOW! Metrofibre on a new brand year, this is not make sure period!!!!!
Please note that my issue is still not been resolved. Also note that i have been billed double for the 100Mbps and 200Mbps which are the packages i've requested and never been rendered to me. My router is still not working to date. I just hope and wish that your customers don't experience the problem i'm currently faced with because in January alone it has cost me R4417,00 as per your invoices which i paid just trying to get a fibre to my home which never worked. I never thought in my life i'll be writing review like this one. People lose money and this is not the end of the world for me. WOW! Metrofibre on a new brand year, this is not make sure period!!!!!