Worst ever customer service and technical incompetence

I thought by now a couple of years later in the industry Metrofibre will have improved their service, instead of getting better they are getting worse by the day.. I am working from home and I don't have internet access for the past 3 days.. I have lodge a ticket no 352447, but I'm still not getting any progress. I don't know what's wrong with the line, the technical people don't know either. I've called a numerous times and I was told they would call me back by 6 different people and none of them called me back until today.. surely by now you should know what is the problem and bring a technician to sort this out. It's been more than 72 hours without help.. customer service is the worst 😑 😒