KM
Katlego M
1 reviews | Active since Oct 2024
09 May 2026, 11:24
Worst
Their customer service is the worst! I was on the line with for 19 minutes going in between being put on hold and communicating with their AI rep. Stay away from them it you want what’s best for you!
Helpful (0)
Replies (2)0
Replies (2)
MetroFibre Networx's replyOfficial
09 May 2026, 11:36Dear Katlego Marley
We understand how disappointing and frustrating this experience has been, particularly after spending a significant amount of time trying to get assistance without receiving the level of support you expected.
The feedback regarding the long hold times and your interaction with our support channels has been noted and shared with the relevant customer service management team for review. We recognise the importance of providing efficient, accessible, and effective support, and your experience did not reflect the standard we aim to deliver.
Your comments are valuable and help identify areas where improvements are needed within our service and support processes.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
We understand how disappointing and frustrating this experience has been, particularly after spending a significant amount of time trying to get assistance without receiving the level of support you expected.
The feedback regarding the long hold times and your interaction with our support channels has been noted and shared with the relevant customer service management team for review. We recognise the importance of providing efficient, accessible, and effective support, and your experience did not reflect the standard we aim to deliver.
Your comments are valuable and help identify areas where improvements are needed within our service and support processes.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply09 May 2026, 11:36
Official
Dear Katlego Marley
We understand how disappointing and frustrating this experience has been, particularly after spending a significant amount of time trying to get assistance without receiving the level of support you expected.
The feedback regarding the long hold times and your interaction with our support channels has been noted and shared with the relevant customer service management team for review. We recognise the importance of providing efficient, accessible, and effective support, and your experience did not reflect the standard we aim to deliver.
Your comments are valuable and help identify areas where improvements are needed within our service and support processes.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
We understand how disappointing and frustrating this experience has been, particularly after spending a significant amount of time trying to get assistance without receiving the level of support you expected.
The feedback regarding the long hold times and your interaction with our support channels has been noted and shared with the relevant customer service management team for review. We recognise the importance of providing efficient, accessible, and effective support, and your experience did not reflect the standard we aim to deliver.
Your comments are valuable and help identify areas where improvements are needed within our service and support processes.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
KM
Katlego M's updateReviewer Update
09 May 2026, 11:53Nothing ever comes off your responses, I’m tired of your incompetence
KM
Katlego M's update09 May 2026, 11:53
Reviewer Update
Nothing ever comes off your responses, I’m tired of your incompetence