Worst Customer Service of all time (and I've lived a long time)

I think it's really disgraceful that I have to come to Hello Peter to engage MetroFibre. They don't know how to provide good customer service through their standard communication platforms. I had queried a billing charge on the 24th Feb because there were issues with my wifi for the last 2 months of last year so much so that I changed ISPs. The finance team asked their technical team for advice on the 28th Feb and I have not seen any feedback (after sending follow ups twice on 3 and 6 March). It's only when I tell them I am reversing my debit order (10th Feb) that they tell me they are suspending my service (13 March). Do you know how ridiculous it is to want to resolve matters in a civil manner and being met with such unprofessional behavior? So it's only when your cash inflow is threatened that you have any reply? And to add salt to injury my initial query was never addressed. No one so much as contacted me. I wish we had the option to give this company no stars.