Worst customer service experience with Metrofibre

Worst fibre experience. I have been offline for 5 days. Called about 50 times and nobody can help me. Every time I call they advise someone will call me back and nobody does. Also I got an invoice now for these 5 days of which I never had fibre.

I also go to Facebook messenger and they also just shut me down and say I must wait for a call, of which does not happen. Worst network. Do not recommend at all.