AM
Apiwe M
1 reviews | Active since Feb 2023
25 Feb 2023, 16:12
Worst customer service experience ever!
I have never had worse customer service experience with these guys. My line has been down for over a week and each day is a different story (when you eventually get through after holding for over 20 mins on the phone).
You will be promised someone to help you or contact you for follow ups, NEVER HAPPENS!
Today I've spent the whole day trying to get a resolution, now they are blaming vodacom for not activating when my line has been up for 5 months before this outage.
It's so frustrating dealing with this company I pray they get competition around my area so that I cancel this thing immediately.
Helpful (0)
Replies (6)0
Replies (6)
MetroFibre Networx's replyOfficial
25 Feb 2023, 16:20Dear Apiwe
We want to express my deepest apologies on behalf of MetroFibre for the poor service you received.
We realise how difficult it has been for you to be delayed in this way when all you want is to have the problem handled, and we do share your frustration.
Please note that your ticket: 260919 has been escalated for further assistance and a technician will be in contact to assist you accordingly.
Kind Regards,
Ayanda
MetroFibre
We want to express my deepest apologies on behalf of MetroFibre for the poor service you received.
We realise how difficult it has been for you to be delayed in this way when all you want is to have the problem handled, and we do share your frustration.
Please note that your ticket: 260919 has been escalated for further assistance and a technician will be in contact to assist you accordingly.
Kind Regards,
Ayanda
MetroFibre
MetroFibre Networx's reply25 Feb 2023, 16:20
Official
Dear Apiwe
We want to express my deepest apologies on behalf of MetroFibre for the poor service you received.
We realise how difficult it has been for you to be delayed in this way when all you want is to have the problem handled, and we do share your frustration.
Please note that your ticket: 260919 has been escalated for further assistance and a technician will be in contact to assist you accordingly.
Kind Regards,
Ayanda
MetroFibre
We want to express my deepest apologies on behalf of MetroFibre for the poor service you received.
We realise how difficult it has been for you to be delayed in this way when all you want is to have the problem handled, and we do share your frustration.
Please note that your ticket: 260919 has been escalated for further assistance and a technician will be in contact to assist you accordingly.
Kind Regards,
Ayanda
MetroFibre
MetroFibre Networx's replyOfficial
25 Feb 2023, 16:40Dear Apiwe
Thank you for taking our calls.
As advised a technician will contact you to test your optical readings at your residence and assist accordingly.
Thank you again for your patience.
Kind Regards,
Ayanda
MetroFibre
Thank you for taking our calls.
As advised a technician will contact you to test your optical readings at your residence and assist accordingly.
Thank you again for your patience.
Kind Regards,
Ayanda
MetroFibre
MetroFibre Networx's reply25 Feb 2023, 16:40
Official
Dear Apiwe
Thank you for taking our calls.
As advised a technician will contact you to test your optical readings at your residence and assist accordingly.
Thank you again for your patience.
Kind Regards,
Ayanda
MetroFibre
Thank you for taking our calls.
As advised a technician will contact you to test your optical readings at your residence and assist accordingly.
Thank you again for your patience.
Kind Regards,
Ayanda
MetroFibre
AM
Apiwe M's updateReviewer Update
25 Feb 2023, 17:07Hi Ayanda.
Still no call from the technicians to schedule. This is exactly what's frustrating with your company. There's always "someone who'll call" and that call never comes. Now the indefinite wait resumes.
Still no call from the technicians to schedule. This is exactly what's frustrating with your company. There's always "someone who'll call" and that call never comes. Now the indefinite wait resumes.
AM
Apiwe M's update25 Feb 2023, 17:07
Reviewer Update
Hi Ayanda.
Still no call from the technicians to schedule. This is exactly what's frustrating with your company. There's always "someone who'll call" and that call never comes. Now the indefinite wait resumes.
Still no call from the technicians to schedule. This is exactly what's frustrating with your company. There's always "someone who'll call" and that call never comes. Now the indefinite wait resumes.
MetroFibre Networx's replyOfficial
25 Feb 2023, 17:29Dear Apiwe
We apologise for the delay, the technicians are still working on the main line.
Please be assured that they will be in contact with you to assist accordingly.
Kind Regards,
Ayanda
MetroFibre
We apologise for the delay, the technicians are still working on the main line.
Please be assured that they will be in contact with you to assist accordingly.
Kind Regards,
Ayanda
MetroFibre
MetroFibre Networx's reply25 Feb 2023, 17:29
Official
Dear Apiwe
We apologise for the delay, the technicians are still working on the main line.
Please be assured that they will be in contact with you to assist accordingly.
Kind Regards,
Ayanda
MetroFibre
We apologise for the delay, the technicians are still working on the main line.
Please be assured that they will be in contact with you to assist accordingly.
Kind Regards,
Ayanda
MetroFibre
AM
Apiwe M's updateReviewer Update
27 Feb 2023, 12:27Hi Ayanda.
I write to you regarding your organizations poor communication or lack of.
Saturday you promises me the technicians will be in contact and come to my place to fix the issue. No one came.
This is after I had expressed concern that I had loadshedding and if I drive back home I'll be in the dark for 4 hours and you assured me they'll come.
Sunday I allowed some time for you and your team to make contact.
It is midday and still no communication. This is exactly what is frustrating about dealing with Metrofibre. There have been no follow ups from you either.
Just to reiterate, this is the 9th day I'm offline and unable to work!
I write to you regarding your organizations poor communication or lack of.
Saturday you promises me the technicians will be in contact and come to my place to fix the issue. No one came.
This is after I had expressed concern that I had loadshedding and if I drive back home I'll be in the dark for 4 hours and you assured me they'll come.
Sunday I allowed some time for you and your team to make contact.
It is midday and still no communication. This is exactly what is frustrating about dealing with Metrofibre. There have been no follow ups from you either.
Just to reiterate, this is the 9th day I'm offline and unable to work!
AM
Apiwe M's update27 Feb 2023, 12:27
Reviewer Update
Hi Ayanda.
I write to you regarding your organizations poor communication or lack of.
Saturday you promises me the technicians will be in contact and come to my place to fix the issue. No one came.
This is after I had expressed concern that I had loadshedding and if I drive back home I'll be in the dark for 4 hours and you assured me they'll come.
Sunday I allowed some time for you and your team to make contact.
It is midday and still no communication. This is exactly what is frustrating about dealing with Metrofibre. There have been no follow ups from you either.
Just to reiterate, this is the 9th day I'm offline and unable to work!
I write to you regarding your organizations poor communication or lack of.
Saturday you promises me the technicians will be in contact and come to my place to fix the issue. No one came.
This is after I had expressed concern that I had loadshedding and if I drive back home I'll be in the dark for 4 hours and you assured me they'll come.
Sunday I allowed some time for you and your team to make contact.
It is midday and still no communication. This is exactly what is frustrating about dealing with Metrofibre. There have been no follow ups from you either.
Just to reiterate, this is the 9th day I'm offline and unable to work!
MetroFibre Networx's replyOfficial
03 Mar 2023, 09:05Good morning, Apiwe,
We just want to confirm that the issue has been resolved.
Kindly let us know if there is anything else we can assist you with.
Kind Regards
Clarisa
Metrofibre
We just want to confirm that the issue has been resolved.
Kindly let us know if there is anything else we can assist you with.
Kind Regards
Clarisa
Metrofibre
MetroFibre Networx's reply03 Mar 2023, 09:05
Official
Good morning, Apiwe,
We just want to confirm that the issue has been resolved.
Kindly let us know if there is anything else we can assist you with.
Kind Regards
Clarisa
Metrofibre
We just want to confirm that the issue has been resolved.
Kindly let us know if there is anything else we can assist you with.
Kind Regards
Clarisa
Metrofibre