TR
Tanesh R

1 reviews | Active since Aug 2020

08 Aug 2020, 14:15

Worst customer service experience ever!

Your service is disgusting, your agents are rude and abrupt and not friendly or willing to assist... I seriously made a huge mistake to make use of your service, and definitely would never recommend this company to anyone.. Can you please get your guys to collect your things from my place and don't bother sending my router as I no longer want to do business with such an incapable company..always promising clients a call back and nothing happens, I've made numerous calls to try and avoid any difficulties. If you can't look after your client or even be polite when communicating .. Why are you in the service industry anyways??

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Replies (1)
MetroFibre Networx
MetroFibre Networx's reply11 Aug 2020, 08:54
Official
Good morning Tanesh,

Thank you for your message. Kindly can you send us your Full Name and Surname, Residential Address, Contact Details as well as ticket number and MetroFibre Account Number (Or your ISP Account Number if you are with another ISP) and we will escalate your problem to the correct Department?

Thank you,
The MetroFibre Team