A
Armand
1 reviews | Active since Feb 2026
09 Mar 2026, 12:49
Worst customer service experience
The worst customer service I have ever experienced in my life, wifi has been of since 03/03/2026 Today is 09/03/2026 I have called over 30 times send over 6 emails and everytime i get the same response "Your ticket has been escalated to our Manager " Monday 02/03 a team from Mertofiber was spotted in my area "busy" with an issue yet after they left our internet stopped working
I would never recommend Metrofiber to anybody they are rude and condescending its like the read for a script and doesn't know what els
Worst experience of customer service of my life and I have been to home affairs
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Replies (1)
MetroFibre Networx's replyOfficial
09 Mar 2026, 15:46Dear Armand,
Thank you for taking the time to share your feedback and for bringing this matter to our attention.
We understand from your review that your service has been offline since 03 March 2026 and that you have made multiple attempts to obtain assistance. Being without a connection for this length of time, particularly after observing maintenance activity in the area, is understandably frustrating.
Your concerns have been noted and the matter is being prioritised for urgent review with our technical teams at MetroFibre. We are requesting a detailed update on the status of your fault ticket, including confirmation of the cause of the outage in your area and the actions being taken to restore service.
We will continue to follow up on your case to ensure you receive clear feedback and a resolution as soon as possible.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for taking the time to share your feedback and for bringing this matter to our attention.
We understand from your review that your service has been offline since 03 March 2026 and that you have made multiple attempts to obtain assistance. Being without a connection for this length of time, particularly after observing maintenance activity in the area, is understandably frustrating.
Your concerns have been noted and the matter is being prioritised for urgent review with our technical teams at MetroFibre. We are requesting a detailed update on the status of your fault ticket, including confirmation of the cause of the outage in your area and the actions being taken to restore service.
We will continue to follow up on your case to ensure you receive clear feedback and a resolution as soon as possible.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply09 Mar 2026, 15:46
Official
Dear Armand,
Thank you for taking the time to share your feedback and for bringing this matter to our attention.
We understand from your review that your service has been offline since 03 March 2026 and that you have made multiple attempts to obtain assistance. Being without a connection for this length of time, particularly after observing maintenance activity in the area, is understandably frustrating.
Your concerns have been noted and the matter is being prioritised for urgent review with our technical teams at MetroFibre. We are requesting a detailed update on the status of your fault ticket, including confirmation of the cause of the outage in your area and the actions being taken to restore service.
We will continue to follow up on your case to ensure you receive clear feedback and a resolution as soon as possible.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for taking the time to share your feedback and for bringing this matter to our attention.
We understand from your review that your service has been offline since 03 March 2026 and that you have made multiple attempts to obtain assistance. Being without a connection for this length of time, particularly after observing maintenance activity in the area, is understandably frustrating.
Your concerns have been noted and the matter is being prioritised for urgent review with our technical teams at MetroFibre. We are requesting a detailed update on the status of your fault ticket, including confirmation of the cause of the outage in your area and the actions being taken to restore service.
We will continue to follow up on your case to ensure you receive clear feedback and a resolution as soon as possible.
Best regards,
Marilize
MetroFibre Complaints & Escalations