aT
anton T
1 reviews | Active since Feb 2018
22 Jan 2025, 18:00
Worst CUSTOMER service ever. (STAY AWAY FROM METRO FIBER)
This is definitely the worst company to do business with. I have a payment issue since I started with this company since October 2024. Every month I speak to someone who promise to sort it out. Every month my service gets disconnected but no one is helping me to sort out the problem. NOT EVEN THE MANAGER CALLS BACK. WORST CUSTOMER SERVICE EVER. SO PLEASE IF YOU READ THIS AS A CUSTOMER DON'T DO BUSINESS WITH METRO FIBER. YOU WILL REGRET IT.
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
22 Jan 2025, 18:27Dear Anton
Thank you for your patience, and please accept our sincerest apologies for the poor service you have experienced. We understand how frustrating and upsetting this ongoing issue has been, and we regret the inconvenience it has caused.
We have escalated your concern to the Finance Department and requested that they contact you as a matter of urgency to resolve the misunderstandings regarding your payments. Rest assured, we are prioritizing this issue to ensure that a resolution is reached promptly and that you do not experience further disconnections.
Your feedback is extremely valuable, and we will use it to address the gaps in our service and improve our processes. Should you have any additional concerns or require further assistance, please don’t hesitate to reach out.
Thank you for bringing this to our attention, and we are committed to resolving this for you as soon as possible.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for your patience, and please accept our sincerest apologies for the poor service you have experienced. We understand how frustrating and upsetting this ongoing issue has been, and we regret the inconvenience it has caused.
We have escalated your concern to the Finance Department and requested that they contact you as a matter of urgency to resolve the misunderstandings regarding your payments. Rest assured, we are prioritizing this issue to ensure that a resolution is reached promptly and that you do not experience further disconnections.
Your feedback is extremely valuable, and we will use it to address the gaps in our service and improve our processes. Should you have any additional concerns or require further assistance, please don’t hesitate to reach out.
Thank you for bringing this to our attention, and we are committed to resolving this for you as soon as possible.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply22 Jan 2025, 18:27
Official
Dear Anton
Thank you for your patience, and please accept our sincerest apologies for the poor service you have experienced. We understand how frustrating and upsetting this ongoing issue has been, and we regret the inconvenience it has caused.
We have escalated your concern to the Finance Department and requested that they contact you as a matter of urgency to resolve the misunderstandings regarding your payments. Rest assured, we are prioritizing this issue to ensure that a resolution is reached promptly and that you do not experience further disconnections.
Your feedback is extremely valuable, and we will use it to address the gaps in our service and improve our processes. Should you have any additional concerns or require further assistance, please don’t hesitate to reach out.
Thank you for bringing this to our attention, and we are committed to resolving this for you as soon as possible.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for your patience, and please accept our sincerest apologies for the poor service you have experienced. We understand how frustrating and upsetting this ongoing issue has been, and we regret the inconvenience it has caused.
We have escalated your concern to the Finance Department and requested that they contact you as a matter of urgency to resolve the misunderstandings regarding your payments. Rest assured, we are prioritizing this issue to ensure that a resolution is reached promptly and that you do not experience further disconnections.
Your feedback is extremely valuable, and we will use it to address the gaps in our service and improve our processes. Should you have any additional concerns or require further assistance, please don’t hesitate to reach out.
Thank you for bringing this to our attention, and we are committed to resolving this for you as soon as possible.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
aT
anton T's updateReviewer Update
22 Jan 2025, 20:08Your agent called me and promised the world. An hour later and still no internet connection. I am looking to cancel this service with Metro fiber. I explained the necessity of having internet but looks like every body working there is only there for a pay check and doesn't care for the clients. I will put a comment every hour till my internet is connected again.
BAD BAD SERVICE.
BAD BAD SERVICE.
aT
anton T's update22 Jan 2025, 20:08
Reviewer Update
Your agent called me and promised the world. An hour later and still no internet connection. I am looking to cancel this service with Metro fiber. I explained the necessity of having internet but looks like every body working there is only there for a pay check and doesn't care for the clients. I will put a comment every hour till my internet is connected again.
BAD BAD SERVICE.
BAD BAD SERVICE.
MetroFibre Networx's replyOfficial
22 Jan 2025, 20:21Dear Anton
The Finance department has advised that your service has been unsuspended while investigations are in progress.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
The Finance department has advised that your service has been unsuspended while investigations are in progress.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply22 Jan 2025, 20:21
Official
Dear Anton
The Finance department has advised that your service has been unsuspended while investigations are in progress.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
The Finance department has advised that your service has been unsuspended while investigations are in progress.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations