1 reviews | Active since Oct 2025
Worst customer service ever
I hate the fact that I am forced to be a Karen, but here we are on a Saturday afternoon, almost a week of listening to MetroFibre ramblings with no solutions. We have called, texted, emailed and yet here we are. You literally shove your deals down my oesophagus when you want my money, but when it’s time to live up to your words, what is this garbage. A whole week of listening to you tell me about cables this cables that, WHY ARE YOU NOT SENDING A TECHNICIAN, WHY ARE YOU NOT GIVING ME THE SAME ENERGY WHEN YOU WANT ME TO JOIN YOUR SERVICE. I have been silent and giving you the benefit of the doubt, but guess what, HERE WE ARE. I have no internet, we can not work!!!!!!!!!!!!!! Your services are pathetic, can you guys please sort out whatever issues you are experiencing in the workplace and get back to offering your customers the service we deserve as paying clients. If not, close up shop. We will understand and respect your privacy, what you will not do is play me like a fly on feces.
Thank you for reaching out and taking the time to share your experience. We acknowledge your frustration, and it’s clear that your expectations have not been met — particularly regarding the delays and lack of resolution you've encountered.
This is not the standard of service we aim to provide. Your feedback has been escalated to the relevant team with urgency. We are prioritizing your case and will ensure that a technician is dispatched as soon as possible to address the issue directly.
We appreciate your patience thus far and understand the impact this has had on your ability to work. Our team is actively working to resolve the matter, and you will be kept updated throughout the process.
Should you have any further questions or wish to speak directly to a senior team member, please let us know.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for reaching out and taking the time to share your experience. We acknowledge your frustration, and it’s clear that your expectations have not been met — particularly regarding the delays and lack of resolution you've encountered.
This is not the standard of service we aim to provide. Your feedback has been escalated to the relevant team with urgency. We are prioritizing your case and will ensure that a technician is dispatched as soon as possible to address the issue directly.
We appreciate your patience thus far and understand the impact this has had on your ability to work. Our team is actively working to resolve the matter, and you will be kept updated throughout the process.
Should you have any further questions or wish to speak directly to a senior team member, please let us know.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations