Worst customer service ever

I had Matro fibre installed. Signed for a debit order. After a few months Metro fibre said I had an outstanding amount. I contacted them and said but how as they did a debit order request with me and I signed it.

I then started doing the payments manually. They then insisted on the outstanding amount to be paid once off straight away or my service would be suspended. No one had contacted me prior about any outstanding amounts or that I had to paym just turned off my WiFi. I didn't even get statements or invoices.

I came to an arrangement with the one lady Bongiwe to pay off the outstanding amount over 3 months.. I paid every month.. However despite the agreement and arrangements at the end of each month my WiFi was turned off, I had to sit for 2 days trying to get hold of someone from metrofibre just to have to try connect to email, forward proof of payment so they can reactivate again.

Now for 2 days my WiFi has been off and for 2 days I have been trying to get hold of metrofibre via WhatsApp, email, Facebook and phone calls. Finally today I got hold of someone only to be told my WiFi has not only been turned off but completely deactivated. No warning , no reasoning nothing. Not even an email or call if this isn't paid we turn off your WiFi. It was just deactived..

Now I must sit again and try to figure out what is happening and wait for them to come back to me