GV
Gail V

1 reviews | Active since Dec 2010

17 Jun 2022, 11:49

WORST CUSTOMER SERVICE EVER!!😡

Worst service ever! Request for Fibre was done in March Wed 15 June they arrived unannounced shouting at the gate. Sent them away because we had tree fellers. Made an appointment for 9am Friday 17 June. They arrived 10am. Excuse was a meeting. So our appointment meant nothing!? By 11.15 they had to leave to fetch equipment, would take 15 mins they said. 30 mins later still not back. Chris had to cancel his work appointments because of this. DO NOT USE THIS COMPANY!! They are arrogant & rude to boot

0
Replies (5)
MetroFibre Networx
MetroFibre Networx's reply17 Jun 2022, 11:54
Official
Dear Gail

Thank you for taking the time to rate our services.

Please note that the issue is being investigated internally.

An agent will be in contact to provide feedback.

Kind Regards,
MetroFibre

 
MetroFibre Networx
MetroFibre Networx's reply17 Jun 2022, 13:57
Official
Dear Gail

Kindly advise us when is the convienient time to contact you as an agent has tried contacting you and your number is on voicemail.

Kind Regards,
MetroFibre
GV
Gail V's update17 Jun 2022, 14:43
Reviewer Update
Please call Chris on ***
GV
Gail V's update17 Jun 2022, 14:45
Reviewer Update
Please call Chris on ***
MetroFibre Networx
MetroFibre Networx's reply17 Jun 2022, 14:45
Official
Dear Gail

Please note that an agent will contact Chris as requested shortly.

Kind Regards,
MetroFibre