AB
Alicia B
1 reviews | Active since Apr 2021
28 Jun 2021, 10:05
Worst Customer Service!
I logged a call on Saturday and it was supposedly escalated. Metrofibre has gone down completely for my account twice now in less than two years. Each time I have to wait a minimum of 7 days for you to send "maintenance" out to fix it.
How are we suppose to work? I have no alternate way of getting to an internet line and especially during a pandemic. I have to now use a 4G line which is exorbitant.
I phoned in 5 times now this morning and all they do is put me on hold and then kill the call. This is customer service at its worst.
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
29 Jun 2021, 08:47Good morning Alicia,
Thank you for your message.
Kindly send us your full names, cell number, residential address as well as ISP account number and ticket number so that we can escalate the problem to the correct department.
Thank you,
The MetroFibre Team
Thank you for your message.
Kindly send us your full names, cell number, residential address as well as ISP account number and ticket number so that we can escalate the problem to the correct department.
Thank you,
The MetroFibre Team
MetroFibre Networx's reply29 Jun 2021, 08:47
Official
Good morning Alicia,
Thank you for your message.
Kindly send us your full names, cell number, residential address as well as ISP account number and ticket number so that we can escalate the problem to the correct department.
Thank you,
The MetroFibre Team
Thank you for your message.
Kindly send us your full names, cell number, residential address as well as ISP account number and ticket number so that we can escalate the problem to the correct department.
Thank you,
The MetroFibre Team
MetroFibre Networx's replyOfficial
29 Jun 2021, 09:09Thank you Alicia,
We have escalated the problem.
The MetroFibre Team
We have escalated the problem.
The MetroFibre Team
MetroFibre Networx's reply29 Jun 2021, 09:09
Official
Thank you Alicia,
We have escalated the problem.
The MetroFibre Team
We have escalated the problem.
The MetroFibre Team
MetroFibre Networx's replyOfficial
04 Nov 2021, 14:09Good day,
We trust you are well.
We do apologise for all the inconvenience caused.
Kindly contact us should you experience any connection issues..
Kind Regards
MetroFibre
We trust you are well.
We do apologise for all the inconvenience caused.
Kindly contact us should you experience any connection issues..
Kind Regards
MetroFibre
MetroFibre Networx's reply04 Nov 2021, 14:09
Official
Good day,
We trust you are well.
We do apologise for all the inconvenience caused.
Kindly contact us should you experience any connection issues..
Kind Regards
MetroFibre
We trust you are well.
We do apologise for all the inconvenience caused.
Kindly contact us should you experience any connection issues..
Kind Regards
MetroFibre