HK
Harrison K

1 reviews | Active since Jan 2024

04 Jan 2024, 15:28

Worst customer service and turnaround time on connectivity issues

I have been without internet from the 29th of December till now, and all they do is say they are escalating the matter every single day, SLAs dont seem to matter to them..

This matter has been long overdue

0
Replies (3)
HK
Harrison K's update05 Jan 2024, 10:17
Reviewer Update
No email whatsoever, nobody got in contact with me. ONCE AGAIN for the hundredth time this week it is always me having to chase around for updates.


HK
Harrison K's update05 Jan 2024, 10:19
Reviewer Update
Let me guess, the matter will be "escalated" same as it was yesterday or the day before or the other day before...
Sure🙃
HK
Harrison K's update05 Jan 2024, 15:24
Reviewer Update
And yet another day passes with no assistance at all,
Thank you metrofibre, you put a whole new meaning to "escalate"🙃.