AM
Amanda M
1 reviews | Active since May 2016
29 Aug 2023, 04:36
Worst customer service and poorly managed accounts department. No network. Don’t sign up
I’ve had Metrofibre since March this year. In May they incorrectly debited my account with R1500 twice. Then they reversed that. Unkown to me they stopped debiting till this month they decided to take a chunk of money R2000. To add to that frustration I haven’t had a connect for 3 days. Worst customer center ever. I’ve logged calls. I’ve called their never answered line. I’ve WhatsApp and still no response. I’m ready to switch
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MetroFibre Networx's replyOfficial
29 Aug 2023, 08:48Dear Amanda
I am writing to express our sincerest apologies for the difficulties you've experienced with both the billing of your service and the connectivity issues you've been facing. We understand the frustration and inconvenience this must have caused you, and we want to assure you that we take this matter seriously.
Regarding the billing issue, we have already raised this matter with our finance team for urgent assistance. They are actively investigating the situation to identify the root causes and will work diligently to rectify any discrepancies promptly. Rest assured, we are committed to ensuring that your billing is accurate and transparent moving forward.
Additionally, we are also investigating the connectivity difficulties you've been encountering. We understand how crucial a reliable connection is, and we are equally concerned about this issue. Our technical team is actively working to address and resolve these connectivity problems to ensure you have a seamless experience with our services.
We deeply regret any inconvenience you've faced, and we want to thank you for your patience and understanding as we work to resolve these matters. Please be advised that we will be in contact via email to assist with further feedback on your concerns.
Kind Regards
Marilize
I am writing to express our sincerest apologies for the difficulties you've experienced with both the billing of your service and the connectivity issues you've been facing. We understand the frustration and inconvenience this must have caused you, and we want to assure you that we take this matter seriously.
Regarding the billing issue, we have already raised this matter with our finance team for urgent assistance. They are actively investigating the situation to identify the root causes and will work diligently to rectify any discrepancies promptly. Rest assured, we are committed to ensuring that your billing is accurate and transparent moving forward.
Additionally, we are also investigating the connectivity difficulties you've been encountering. We understand how crucial a reliable connection is, and we are equally concerned about this issue. Our technical team is actively working to address and resolve these connectivity problems to ensure you have a seamless experience with our services.
We deeply regret any inconvenience you've faced, and we want to thank you for your patience and understanding as we work to resolve these matters. Please be advised that we will be in contact via email to assist with further feedback on your concerns.
Kind Regards
Marilize
MetroFibre Networx's reply29 Aug 2023, 08:48
Official
Dear Amanda
I am writing to express our sincerest apologies for the difficulties you've experienced with both the billing of your service and the connectivity issues you've been facing. We understand the frustration and inconvenience this must have caused you, and we want to assure you that we take this matter seriously.
Regarding the billing issue, we have already raised this matter with our finance team for urgent assistance. They are actively investigating the situation to identify the root causes and will work diligently to rectify any discrepancies promptly. Rest assured, we are committed to ensuring that your billing is accurate and transparent moving forward.
Additionally, we are also investigating the connectivity difficulties you've been encountering. We understand how crucial a reliable connection is, and we are equally concerned about this issue. Our technical team is actively working to address and resolve these connectivity problems to ensure you have a seamless experience with our services.
We deeply regret any inconvenience you've faced, and we want to thank you for your patience and understanding as we work to resolve these matters. Please be advised that we will be in contact via email to assist with further feedback on your concerns.
Kind Regards
Marilize
I am writing to express our sincerest apologies for the difficulties you've experienced with both the billing of your service and the connectivity issues you've been facing. We understand the frustration and inconvenience this must have caused you, and we want to assure you that we take this matter seriously.
Regarding the billing issue, we have already raised this matter with our finance team for urgent assistance. They are actively investigating the situation to identify the root causes and will work diligently to rectify any discrepancies promptly. Rest assured, we are committed to ensuring that your billing is accurate and transparent moving forward.
Additionally, we are also investigating the connectivity difficulties you've been encountering. We understand how crucial a reliable connection is, and we are equally concerned about this issue. Our technical team is actively working to address and resolve these connectivity problems to ensure you have a seamless experience with our services.
We deeply regret any inconvenience you've faced, and we want to thank you for your patience and understanding as we work to resolve these matters. Please be advised that we will be in contact via email to assist with further feedback on your concerns.
Kind Regards
Marilize