Worst customer service and acting like children

I moved into a house that came with fiber from metrofiber installed but not activated due to the service not yet being live in my area. Then I was promised different dates for activation untill I accepted a free router from Vodacom while wating for metrofiber to go live. Now they (metrofiber) dont wanna allow vodacom to install their device, saying I have an order with them (metrofiber).

@Metrofiber, you are right but I have no contract with you and I have cancelled your order. How do you plan to grow your business throu bad service? Just open the line for my chosed service provider to give me the required internet.