Worst customer service

Dear Tanja

Thank you for bringing this to our attention.

Thank you for taking the time to share your feedback. Four days of unreliable Wi-Fi is incredibly frustrating, especially when you’re counting on a stable connection. That’s not the experience we aim to provide, and we understand how disruptive this must have been.

We’re already looking into the issue with our network provider to identify what caused the “no internet connected” message and to prevent this from happening again. Your comments are being taken seriously, and they’re helping us address the gaps that clearly need attention.

Reliable connectivity is essential, and we are committed to restoring your service and addressing the cause of the issue.

We look forward to your response so we can assist you further.

Kind regards,
Sibonisile
MetroFibre Complaints & Escalations