AB
Andre B
1 reviews | Active since Feb 2021
12 May 2026, 17:49
Worst customer service
Metrofibre has the worst customer service. The AI bot is useless and you hold for 20+ minutes to speak to a representative with no joy. The WhatsApp service is a total waste of time.
Helpful (0)
Replies (8)0
Replies (8)AB
Andre B's updateReviewer Update
12 May 2026, 18:42I am totally frustrated with this place service. Consultants are never available regardless of what time of the day you call. Not to mention the WhatsApp service. The person that created the AI bot for this company clearly know how to waste people time and money. The AI bot is useless in the same format as the call centre consultants. I.am trying to log a complaint but you never get to that process as you wait and wait on a call until the AI Sue "not so perfect" ask for a contact number but this not so useful team never ever call back.
AB
Andre B's update12 May 2026, 18:42
Reviewer Update
I am totally frustrated with this place service. Consultants are never available regardless of what time of the day you call. Not to mention the WhatsApp service. The person that created the AI bot for this company clearly know how to waste people time and money. The AI bot is useless in the same format as the call centre consultants. I.am trying to log a complaint but you never get to that process as you wait and wait on a call until the AI Sue "not so perfect" ask for a contact number but this not so useful team never ever call back.
MetroFibre Networx's replyOfficial
12 May 2026, 19:50Dear Andre
Thank you for bringing this matter to our attention, and we understand the frustration and inconvenience you have experienced when trying to reach our support channels.
Please note that we have requested our Finance Department to assist with your query. The team will investigate and provide you with the necessary feedback.
We appreciate your patience while this matter is being attended to.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention, and we understand the frustration and inconvenience you have experienced when trying to reach our support channels.
Please note that we have requested our Finance Department to assist with your query. The team will investigate and provide you with the necessary feedback.
We appreciate your patience while this matter is being attended to.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply12 May 2026, 19:50
Official
Dear Andre
Thank you for bringing this matter to our attention, and we understand the frustration and inconvenience you have experienced when trying to reach our support channels.
Please note that we have requested our Finance Department to assist with your query. The team will investigate and provide you with the necessary feedback.
We appreciate your patience while this matter is being attended to.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention, and we understand the frustration and inconvenience you have experienced when trying to reach our support channels.
Please note that we have requested our Finance Department to assist with your query. The team will investigate and provide you with the necessary feedback.
We appreciate your patience while this matter is being attended to.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
AB
Andre B's updateReviewer Update
12 May 2026, 19:54Quick to respond on Hello Peter but not my emails or on the WhatsApp platform
AB
Andre B's update12 May 2026, 19:54
Reviewer Update
Quick to respond on Hello Peter but not my emails or on the WhatsApp platform
MetroFibre Networx's replyOfficial
12 May 2026, 20:20The Finance department will assist you
MetroFibre Networx's reply12 May 2026, 20:20
Official
The Finance department will assist you
AB
Andre B's updateReviewer Update
12 May 2026, 21:07You guys are just completely ***********. I am trying to get my service up and running and some stupid support agent went to terminate my line. I paid and I demand that my service be reinstated with immediate effect.
You guys are completely useless and ***********. I want this sorted out tonight. And my service active
You guys are completely useless and ***********. I want this sorted out tonight. And my service active
AB
Andre B's update12 May 2026, 21:07
Reviewer Update
You guys are just completely ***********. I am trying to get my service up and running and some stupid support agent went to terminate my line. I paid and I demand that my service be reinstated with immediate effect.
You guys are completely useless and ***********. I want this sorted out tonight. And my service active
You guys are completely useless and ***********. I want this sorted out tonight. And my service active
AB
Andre B's updateReviewer Update
12 May 2026, 21:45Jusy because I logged a complaint on this platform, some.clever person went to discontinue my MetroFibre service. I paid my account in full and demand that my service be reinstated with immediate effect.
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Andre B's update12 May 2026, 21:45
Reviewer Update
Jusy because I logged a complaint on this platform, some.clever person went to discontinue my MetroFibre service. I paid my account in full and demand that my service be reinstated with immediate effect.
AB
Andre B's updateReviewer Update
13 May 2026, 09:20Meteofibre want to **** people.
On the 11th I made a payment, shared proof of payment and then was informed via email.that there is an amount of R392 still outstanding. In this communication there were no mention that my account was discontinued. Yesterday I made a payment of R400 to bring the account up to date and shared the POP. I then received an email.to say "thank you for the payment your services will be reinstated shortly". Service was not restored and I logged a Hellopeter complaint. All of a sudden they then discontinued my service. Now they expect me to pay a reactivation fee.
I am not going to stand for this ****, I was never informed on the 11th of the service being Discontinued then I would have not made the R400 payment yesterday.
I want my service restored or my full R400 refund today.
We are not hard up for internet service providers
On the 11th I made a payment, shared proof of payment and then was informed via email.that there is an amount of R392 still outstanding. In this communication there were no mention that my account was discontinued. Yesterday I made a payment of R400 to bring the account up to date and shared the POP. I then received an email.to say "thank you for the payment your services will be reinstated shortly". Service was not restored and I logged a Hellopeter complaint. All of a sudden they then discontinued my service. Now they expect me to pay a reactivation fee.
I am not going to stand for this ****, I was never informed on the 11th of the service being Discontinued then I would have not made the R400 payment yesterday.
I want my service restored or my full R400 refund today.
We are not hard up for internet service providers
AB
Andre B's update13 May 2026, 09:20
Reviewer Update
Meteofibre want to **** people.
On the 11th I made a payment, shared proof of payment and then was informed via email.that there is an amount of R392 still outstanding. In this communication there were no mention that my account was discontinued. Yesterday I made a payment of R400 to bring the account up to date and shared the POP. I then received an email.to say "thank you for the payment your services will be reinstated shortly". Service was not restored and I logged a Hellopeter complaint. All of a sudden they then discontinued my service. Now they expect me to pay a reactivation fee.
I am not going to stand for this ****, I was never informed on the 11th of the service being Discontinued then I would have not made the R400 payment yesterday.
I want my service restored or my full R400 refund today.
We are not hard up for internet service providers
On the 11th I made a payment, shared proof of payment and then was informed via email.that there is an amount of R392 still outstanding. In this communication there were no mention that my account was discontinued. Yesterday I made a payment of R400 to bring the account up to date and shared the POP. I then received an email.to say "thank you for the payment your services will be reinstated shortly". Service was not restored and I logged a Hellopeter complaint. All of a sudden they then discontinued my service. Now they expect me to pay a reactivation fee.
I am not going to stand for this ****, I was never informed on the 11th of the service being Discontinued then I would have not made the R400 payment yesterday.
I want my service restored or my full R400 refund today.
We are not hard up for internet service providers
AB
Andre B's updateReviewer Update
13 May 2026, 10:07Metrofibre just informed me that my account is in good standing. And infact my account is in credit with R99. Why is my internet connection not active?
Do you want to con me and extract more funds from me before my service is reinstated.
Do you want to con me and extract more funds from me before my service is reinstated.
AB
Andre B's update13 May 2026, 10:07
Reviewer Update
Metrofibre just informed me that my account is in good standing. And infact my account is in credit with R99. Why is my internet connection not active?
Do you want to con me and extract more funds from me before my service is reinstated.
Do you want to con me and extract more funds from me before my service is reinstated.