Worst Customer facing consultants Ever Experienced

On the 29th of December i made a huge mistake of overpaying my internet account, mind you its Absa to Absa, i over payed them with R8k, this is my whole salary, for the month, to get this reversed is the most painful experience, to this day, no one gives a dam, infact i was told i am on my own, i was told that i would have to wait until 2024 second week, what do i feed my family, i pleaded until i had no money to keep on buying airtime, yesterday i even collapsed because of anxiousness, from worrying too much, no food in my house, no electricity, i can even go to work, due to sudden illness of stressing, now i have a mild stroke, i was told the manager in charge will call me to sort this out, but she never called me, that lady is extremely arrogant, it's so funny that if you don't pay, there will be someone available to cut you off but if you overpay, no one is on standby to refund you, so be careful who you do business with, this showed me that i am just a number, i dont matter, i am just one customer out of thousands, cell c behaved this way also and where is cell c today?

i will never recommend them to anyone, infact i am going to inform all my social media friend and all my watts App contacts to be careful.