Worst customer care in SA

Dear MertoFibre

3 weeks passed and after I was told the matter of my account and dead line will be reported to management and I will be contacted, nothing. Now I received an invoice for R 500 for a change of address, after I have submitted the forms for this on 17 November 2020 and my line was moved and has been working the new flat all along and I have been paying my bill. This company are competing to give the worst customer services possible, and the managers just do not care. I have started informing every single person in my area not to sign up with you now that the backbone are installed and you have started marketing here. I cannot allow anyone else to experience this kind of service for what you pay.