1 reviews | Active since Nov 2018
Worst company Ive ever dealt with
Absolutely useless when it comes to customer support, or should I say pre-customer support. Very quick to sign the deal, but thereafter most useless company I have dealt with to date.
Not only are they almost 2 weeks behind the long side of the estimated time of delivery, but their communication s****s are non-existent at best. I have to follow up every time I need feedback otherwise I dont get any feedback. Then theres the lies.. The team was meant to start on the 24th, they started on the 25th.. The QA team was supposed to come on the 29th in the morning, then postponed to the afternoon, they didnt arrive till the afternoon of the 30th. This process was told to me to take 3 days maximum, its now 7 days later, still no service. The installation team was meant to finish installation today, no team has arrived.
I'd advise not using this company.. I can only imagine if their communications culture is so bad from their front of house staff and sales teams, how bad it will be from back of house.
Please email *** and include the account holders full name and physical address in order for us to investigate.
Kind regards
The MetroFibre Team
Please email *** and include the account holders full name and physical address in order for us to investigate.
Kind regards
The MetroFibre Team
