1 reviews | Active since Jun 2015
WORST COMPANY IN SA
have been experiencing difficulties with your company now for about 2 months. You keep cutting my service. I phone in and for the probably 20 times I phoned in you gave me a different story and the majority of your support agents agree with me there is no reason why, my account is paid up. No one can explain what and why my account is overdue. 2 days ago you told me you did not receive my pop I had to resend in PDF format. This I did, and my service was restored. The next day you cut my service again. Then I'm told my account is paid up, the I owe you R1000 some odd rand, then another account of R1000 some odd rand. Yet when I login to my account it says Metrofibre owes me R6. and the agent conforms this. WHAT IS GOING ON. I DON'T KNOW WHAT TO DO AND NO ONE PH TO EXPLAIN AS I REQUESTED.
YOU PEOPLE DON'T KNOW WHAT YOU DOING.
The worst part is I'm bound to you For Now because there's no one else in the area.
Then I receive a mail you collecting my old router. You never gave me a new router.
YOU ACCOUNTS DEPT ARE ***********!!!
GET RID OF THE DEAD WOOD.
Thank you for reaching out and for taking the time to share your experience with us. We truly appreciate you bringing these concerns to our attention.
Please be assured that our team is actively reviewing your account and investigating any potential drop-off points that may have contributed to the ongoing billing and service interruptions you’ve experienced. Our goal is to ensure your billing concerns are clarified and fully resolved as quickly as possible, with clear communication throughout the process.
Your feedback is invaluable in helping us improve, and we appreciate your patience while we work to finalise this matter.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and for taking the time to share your experience with us. We truly appreciate you bringing these concerns to our attention.
Please be assured that our team is actively reviewing your account and investigating any potential drop-off points that may have contributed to the ongoing billing and service interruptions you’ve experienced. Our goal is to ensure your billing concerns are clarified and fully resolved as quickly as possible, with clear communication throughout the process.
Your feedback is invaluable in helping us improve, and we appreciate your patience while we work to finalise this matter.
Best regards,
Marilize
MetroFibre Complaints & Escalations
However like i said i just received a mail saying i only owe R443.03 and not R1040. I really hope you sort your communication problems out. I really suffered with MetroFibre and although I would like to move my business - rather the devil I know.
However like i said i just received a mail saying i only owe R443.03 and not R1040. I really hope you sort your communication problems out. I really suffered with MetroFibre and although I would like to move my business - rather the devil I know.