DM
Dino M
1 reviews | Active since Oct 2010
08 Dec 2024, 15:01
Worst company ever! More than 72 hours down
Worst company ever! More than 72 hours of downtime, case has not been assigned as yet. Homeconnect is also as usless. Stay away at all costs
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Replies (1)
MetroFibre Networx's replyOfficial
08 Dec 2024, 16:14Dear Dino Matabal
We sincerely apologize for the service you have received from MetroFibre. We understand the frustration caused by the downtime and the lack of progress on your case. We take your concerns seriously and are escalating this matter to the relevant department for urgent attention.
We deeply regret any inconvenience this has caused and are committed to resolving this as quickly as possible. Your feedback is invaluable, and we will do everything we can to improve the service moving forward.
We appreciate your patience, and again, we apologize for the experience you've had.
Kind regards,
Sibonisile
MetroFibre Complaints and Escalations
We sincerely apologize for the service you have received from MetroFibre. We understand the frustration caused by the downtime and the lack of progress on your case. We take your concerns seriously and are escalating this matter to the relevant department for urgent attention.
We deeply regret any inconvenience this has caused and are committed to resolving this as quickly as possible. Your feedback is invaluable, and we will do everything we can to improve the service moving forward.
We appreciate your patience, and again, we apologize for the experience you've had.
Kind regards,
Sibonisile
MetroFibre Complaints and Escalations
MetroFibre Networx's reply08 Dec 2024, 16:14
Official
Dear Dino Matabal
We sincerely apologize for the service you have received from MetroFibre. We understand the frustration caused by the downtime and the lack of progress on your case. We take your concerns seriously and are escalating this matter to the relevant department for urgent attention.
We deeply regret any inconvenience this has caused and are committed to resolving this as quickly as possible. Your feedback is invaluable, and we will do everything we can to improve the service moving forward.
We appreciate your patience, and again, we apologize for the experience you've had.
Kind regards,
Sibonisile
MetroFibre Complaints and Escalations
We sincerely apologize for the service you have received from MetroFibre. We understand the frustration caused by the downtime and the lack of progress on your case. We take your concerns seriously and are escalating this matter to the relevant department for urgent attention.
We deeply regret any inconvenience this has caused and are committed to resolving this as quickly as possible. Your feedback is invaluable, and we will do everything we can to improve the service moving forward.
We appreciate your patience, and again, we apologize for the experience you've had.
Kind regards,
Sibonisile
MetroFibre Complaints and Escalations