kB
kelly B
1 reviews | Active since Jul 2024
11 Nov 2024, 12:32
Worst company ever
I don't know what is going on with this company I still didn't receive any feed back from them I have sent them an email in October and again on the 7th of November all where they can replay is here after that they do not contact you and I'm getting so tired of them now we want to sort out our account with them but it seems they just don't care about any customers like really this place is really bad like. What company don't care about there name and customer all you see and get is bad service or no service at all
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MetroFibre Networx's replyOfficial
11 Nov 2024, 13:21Dear Kelly Bester
Thank you for reaching out and sharing your experience with us. I sincerely apologize for the lack of communication and the frustration this has caused. I completely understand how disappointing it must be to feel overlooked, especially when you're trying to resolve an important matter.
Please know that this is not the standard of service we strive to provide, and I regret that we have not met your expectations. I have escalated your concerns internally, and we will ensure that your account is prioritized moving forward. You can expect to hear from us shortly with a resolution.
We are committed to keeping you informed throughout this process, and I truly appreciate your patience as we work to make things right. Your feedback is invaluable to us, and we are grateful for the opportunity to address this issue.
Once again, I apologize for the inconvenience and thank you for bringing this to our attention.
Kind regards,
Sibonisile
MetroFibre Complaints and Escalations
Sibonisile
MetroFibre Complaints and Escalations
MetroFibre Networx's reply11 Nov 2024, 13:21
Official
Dear Kelly Bester
Thank you for reaching out and sharing your experience with us. I sincerely apologize for the lack of communication and the frustration this has caused. I completely understand how disappointing it must be to feel overlooked, especially when you're trying to resolve an important matter.
Please know that this is not the standard of service we strive to provide, and I regret that we have not met your expectations. I have escalated your concerns internally, and we will ensure that your account is prioritized moving forward. You can expect to hear from us shortly with a resolution.
We are committed to keeping you informed throughout this process, and I truly appreciate your patience as we work to make things right. Your feedback is invaluable to us, and we are grateful for the opportunity to address this issue.
Once again, I apologize for the inconvenience and thank you for bringing this to our attention.
Kind regards,
Sibonisile
MetroFibre Complaints and Escalations
Sibonisile
MetroFibre Complaints and Escalations