CR
Christa R
1 reviews | Active since Jul 2025
10 Jul 2025, 05:48
Worst Company ever
Since the RBS takeover by Metrofibre we struggled to get a payment allocated to our Metrfibre account. Afte many emails, phonecalls made to Metrofibre and confirmations by Metrofibre the payment is still not allicated. Therefore we cancelled our subscription wef 01 Aug 2025. Needless to say they already stopped our internet services on 10 July 2025. Metrofibre is the worst Company I ever doubt with. There Finance Department is the pits
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MetroFibre Networx's replyOfficial
10 Jul 2025, 08:03Dear Christa Van Rooyen
Thank you for bringing this matter to our attention. We understand your frustration and the inconvenience caused by the payment allocation issue, especially in light of your repeated efforts to resolve it.
Your experience is certainly not what we aim to deliver, and we recognize the urgency of the situation, including the early disruption to your internet services. Our team is currently reviewing the details of your query and will work to ensure a clear and timely resolution.
We value your feedback and will also escalate this internally to highlight the need for improvement in our processes.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply10 Jul 2025, 08:03
Official
Dear Christa Van Rooyen
Thank you for bringing this matter to our attention. We understand your frustration and the inconvenience caused by the payment allocation issue, especially in light of your repeated efforts to resolve it.
Your experience is certainly not what we aim to deliver, and we recognize the urgency of the situation, including the early disruption to your internet services. Our team is currently reviewing the details of your query and will work to ensure a clear and timely resolution.
We value your feedback and will also escalate this internally to highlight the need for improvement in our processes.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations