MR
Marina R

1 reviews | Active since May 2024

12 Jun 2025, 12:53

WORST COMPANY EVER!!!

I have been a client for 5 years and what can i say. Don’t waste your money and time they only care about closing the sale with zero service delivery!! Service is very poor, don't answer calls, don't respond to emails. I called your so called company to give them notice to cancel my fiber subscription end of June 2025,after holding on for more than 15min waiting for whichever individual answers at reception, a voice prompt just said goodbye. So i sent an email, almost a week later still no response!!! I have never received any communication concerning any increase in June or any other. But they are very quick to claim their monies at the end of the month, and send notices reminding you of your short payment after their unnotified increase. I requested proof that a notice was sent to me and yet again received nothing!!!

Please people don't bother to use this company!!!! They are useless and *********** to say the least!!!!

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Replies (3)
MetroFibre Networx
MetroFibre Networx's reply12 Jun 2025, 12:57
Official
 Dear  Marina Rossouw 

Thank you for reaching out and for taking the time to share your feedback. We acknowledge the concerns you've raised and fully recognize the level of frustration this experience has caused. 

Your feedback has been taken seriously and has been escalated internally to the relevant departments, including our senior support and service management teams, for urgent attention and resolution. 

We are currently reviewing the handling of your cancellation request, as well as the communication regarding the billing adjustment and service experience you've described. You can expect a follow-up from our team with clear feedback and next steps shortly. 

At MetroFibre, we strive to deliver consistent, reliable service, and we regret that your experience has not reflected that standard. Please be assured that we are prioritizing your matter and working to resolve it with the urgency it warrants. 

 Kind regards, 
Sibonisile 
MetroFibre Complaints & Escalations 

MR
Marina R's update12 Jun 2025, 15:35
Reviewer Update
Good afternoon

And how long is this going to take. I want my cancelation done end of June 2025, since i paid for a full month of June. But knowing your company it will be switched off tonight when i get home. So please make sure that you assign a team that are capable of listening and following instruction!!! Please communicate progress, etc. to me!!
MetroFibre Networx
MetroFibre Networx's reply12 Jun 2025, 17:09
Official
Good Day

The above has been noted, and we have advised the team accordingly. 

Kind regards, 
Siboniso
MetroFibre Complaints & Escalations