1 reviews | Active since May 2024
WORST COMPANY EVER!!!
I have been a client for 5 years and what can i say. Don’t waste your money and time they only care about closing the sale with zero service delivery!! Service is very poor, don't answer calls, don't respond to emails. I called your so called company to give them notice to cancel my fiber subscription end of June 2025,after holding on for more than 15min waiting for whichever individual answers at reception, a voice prompt just said goodbye. So i sent an email, almost a week later still no response!!! I have never received any communication concerning any increase in June or any other. But they are very quick to claim their monies at the end of the month, and send notices reminding you of your short payment after their unnotified increase. I requested proof that a notice was sent to me and yet again received nothing!!!
Please people don't bother to use this company!!!! They are useless and *********** to say the least!!!!
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations
And how long is this going to take. I want my cancelation done end of June 2025, since i paid for a full month of June. But knowing your company it will be switched off tonight when i get home. So please make sure that you assign a team that are capable of listening and following instruction!!! Please communicate progress, etc. to me!!
And how long is this going to take. I want my cancelation done end of June 2025, since i paid for a full month of June. But knowing your company it will be switched off tonight when i get home. So please make sure that you assign a team that are capable of listening and following instruction!!! Please communicate progress, etc. to me!!
The above has been noted, and we have advised the team accordingly.
Kind regards,
Siboniso
MetroFibre Complaints & Escalations
The above has been noted, and we have advised the team accordingly.
Kind regards,
Siboniso
MetroFibre Complaints & Escalations
