DG
Divan G
1 reviews | Active since Jan 2026
02 Feb 2026, 12:03
Worst Company ever!!!!
Hi Metro fiber Team
Does anyone know what is going in your company.
This is my second complaint.
Like really, your complaint department confirmed all in order and my contract was cancelled this is now the second time i am being billed.
I have tried multiple times to cancel on the application, i mean Mariize phoned me and told me all in order and confirmed on the phone call the contract is cancelled.
Why am I still being billed.
First you do not know how to give the service you are selling and actually making it work and now the contract can not be cancelled.
METRO FIBER YOU SUCK !!!!!!
Helpful (0)
Replies (6)0
Replies (6)
MetroFibre Networx's replyOfficial
02 Feb 2026, 12:29Dear Divan
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience caused by the continued billing after confirmation of your contract cancellation.
Please be advised that we have requested our Finance Department to urgently investigate your account and assist with resolving this issue. The details you have shared, including the confirmation provided by our complaints department and the telephonic confirmation of cancellation, will be reviewed as part of this investigation.
We understand how upsetting this experience has been and regret the inconvenience caused.
Thank you for your patience while this matter is being addressed.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience caused by the continued billing after confirmation of your contract cancellation.
Please be advised that we have requested our Finance Department to urgently investigate your account and assist with resolving this issue. The details you have shared, including the confirmation provided by our complaints department and the telephonic confirmation of cancellation, will be reviewed as part of this investigation.
We understand how upsetting this experience has been and regret the inconvenience caused.
Thank you for your patience while this matter is being addressed.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply02 Feb 2026, 12:29
Official
Dear Divan
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience caused by the continued billing after confirmation of your contract cancellation.
Please be advised that we have requested our Finance Department to urgently investigate your account and assist with resolving this issue. The details you have shared, including the confirmation provided by our complaints department and the telephonic confirmation of cancellation, will be reviewed as part of this investigation.
We understand how upsetting this experience has been and regret the inconvenience caused.
Thank you for your patience while this matter is being addressed.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience caused by the continued billing after confirmation of your contract cancellation.
Please be advised that we have requested our Finance Department to urgently investigate your account and assist with resolving this issue. The details you have shared, including the confirmation provided by our complaints department and the telephonic confirmation of cancellation, will be reviewed as part of this investigation.
We understand how upsetting this experience has been and regret the inconvenience caused.
Thank you for your patience while this matter is being addressed.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
DG
Divan G's updateReviewer Update
02 Feb 2026, 12:51There is no patience left Siboniso and you guys repeat every email. Easy to copy and past the same thing so unprofessional.
Why do we only get replies on halo peter but not the emails we share to metro fiber.
No confirmation. No call backs
Hahahaha 😂 upsetting experience you say.
You guys dont know the definition of delivering a service or how to speak or reply to a customer.
Why do we only get replies on halo peter but not the emails we share to metro fiber.
No confirmation. No call backs
Hahahaha 😂 upsetting experience you say.
You guys dont know the definition of delivering a service or how to speak or reply to a customer.
DG
Divan G's update02 Feb 2026, 12:51
Reviewer Update
There is no patience left Siboniso and you guys repeat every email. Easy to copy and past the same thing so unprofessional.
Why do we only get replies on halo peter but not the emails we share to metro fiber.
No confirmation. No call backs
Hahahaha 😂 upsetting experience you say.
You guys dont know the definition of delivering a service or how to speak or reply to a customer.
Why do we only get replies on halo peter but not the emails we share to metro fiber.
No confirmation. No call backs
Hahahaha 😂 upsetting experience you say.
You guys dont know the definition of delivering a service or how to speak or reply to a customer.
DG
Divan G's updateReviewer Update
02 Feb 2026, 13:44Urgently you say
The whole day past with no feedback.
The whole day past with no feedback.
DG
Divan G's update02 Feb 2026, 13:44
Reviewer Update
Urgently you say
The whole day past with no feedback.
The whole day past with no feedback.
MetroFibre Networx's replyOfficial
02 Feb 2026, 14:27Good Day
The Finance department is investigating a credit on the account. Feedback will be provided once the investigation has been completed
The Finance department is investigating a credit on the account. Feedback will be provided once the investigation has been completed
MetroFibre Networx's reply02 Feb 2026, 14:27
Official
Good Day
The Finance department is investigating a credit on the account. Feedback will be provided once the investigation has been completed
The Finance department is investigating a credit on the account. Feedback will be provided once the investigation has been completed
DG
Divan G's updateReviewer Update
02 Feb 2026, 15:10Good day
Now i am receiving emails from metro saying THANK YOU for taking my call.
This is a joke, No one called me. Stop lying and to the job correctly please
Now i am receiving emails from metro saying THANK YOU for taking my call.
This is a joke, No one called me. Stop lying and to the job correctly please
DG
Divan G's update02 Feb 2026, 15:10
Reviewer Update
Good day
Now i am receiving emails from metro saying THANK YOU for taking my call.
This is a joke, No one called me. Stop lying and to the job correctly please
Now i am receiving emails from metro saying THANK YOU for taking my call.
This is a joke, No one called me. Stop lying and to the job correctly please
DG
Divan G's updateReviewer Update
03 Feb 2026, 08:52Good day
I have received no update for your useless finance team.
This is not rocket science and surely does not take two full working days to figure out as we have been in this situation for over 4 MONTHS now.
Please let higher management give me a call and explain what the hell is going on.
I have received no update for your useless finance team.
This is not rocket science and surely does not take two full working days to figure out as we have been in this situation for over 4 MONTHS now.
Please let higher management give me a call and explain what the hell is going on.
DG
Divan G's update03 Feb 2026, 08:52
Reviewer Update
Good day
I have received no update for your useless finance team.
This is not rocket science and surely does not take two full working days to figure out as we have been in this situation for over 4 MONTHS now.
Please let higher management give me a call and explain what the hell is going on.
I have received no update for your useless finance team.
This is not rocket science and surely does not take two full working days to figure out as we have been in this situation for over 4 MONTHS now.
Please let higher management give me a call and explain what the hell is going on.