AK
Alicia K
1 reviews | Active since Feb 2026
09 Feb 2026, 08:23
Worst company and staff
So last week I made a complaint regarding my billing, massive fight and 100 mails and proof of payments sent NUMEROUS times I was eventually told that everything was now sorted. Why I believed that is my own fault. Because to NO SURPRISE i received an email saying that my account is outstanding with R697.26. I AM NOT IN ARREARS AT AT, in actual fact i should be in CREDIT WIT H R1.74!!!!!!!!!!!!!!!! I am ready to cancel as this is utterly pathetic.
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MetroFibre Networx's replyOfficial
09 Feb 2026, 09:27Dear Alicia
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience this ongoing billing issue has caused.
We would like to advise that we have formally requested our Finance department to thoroughly investigate your account to ensure that all payments, credits, and allocations are correctly reflected. The Finance team has been requested to urgently review the matter and provide detailed feedback, including confirmation of the correct account balance.
Please be assured that this issue is being treated with priority, and we will follow up closely to ensure that the investigation is concluded and that accurate feedback is provided to you as soon as possible.
We appreciate your patience and understanding while this matter is being resolved and remain committed to ensuring that your account is correctly managed.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience this ongoing billing issue has caused.
We would like to advise that we have formally requested our Finance department to thoroughly investigate your account to ensure that all payments, credits, and allocations are correctly reflected. The Finance team has been requested to urgently review the matter and provide detailed feedback, including confirmation of the correct account balance.
Please be assured that this issue is being treated with priority, and we will follow up closely to ensure that the investigation is concluded and that accurate feedback is provided to you as soon as possible.
We appreciate your patience and understanding while this matter is being resolved and remain committed to ensuring that your account is correctly managed.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply09 Feb 2026, 09:27
Official
Dear Alicia
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience this ongoing billing issue has caused.
We would like to advise that we have formally requested our Finance department to thoroughly investigate your account to ensure that all payments, credits, and allocations are correctly reflected. The Finance team has been requested to urgently review the matter and provide detailed feedback, including confirmation of the correct account balance.
Please be assured that this issue is being treated with priority, and we will follow up closely to ensure that the investigation is concluded and that accurate feedback is provided to you as soon as possible.
We appreciate your patience and understanding while this matter is being resolved and remain committed to ensuring that your account is correctly managed.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience this ongoing billing issue has caused.
We would like to advise that we have formally requested our Finance department to thoroughly investigate your account to ensure that all payments, credits, and allocations are correctly reflected. The Finance team has been requested to urgently review the matter and provide detailed feedback, including confirmation of the correct account balance.
Please be assured that this issue is being treated with priority, and we will follow up closely to ensure that the investigation is concluded and that accurate feedback is provided to you as soon as possible.
We appreciate your patience and understanding while this matter is being resolved and remain committed to ensuring that your account is correctly managed.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations