SS
Sherice S
1 reviews | Active since Dec 2018
16 Feb 2025, 12:47
WORST COMPANY!!!!
It has been almost 30 days and i still have not received any response or assistance with my WIFI connection. I have 2 WIFI routers and both of them have a problem. I arrange everything 1 month before i moved in and since then NO SUPPORT from Metro fiber! Not only did they not change my address to my new address the people they sent out to come and "look" at the problem informed me that i need to log another ticket for my other router. That was 2 weeks ago, i mean talk about ABSOLUTELY NO CUSTOMER SERVICE. Very easy to take their fee but not so easy to assist your customers.
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MetroFibre Networx's replyOfficial
17 Feb 2025, 09:11Dear Sherice,
Thank you for bringing your concerns to our attention and for taking the time to discuss them with me. We appreciate your patience as we work to resolve this matter.
Please note that we have escalated your Change of Address request to the relevant teams for urgent investigation and feedback. We understand the importance of getting your service up and running and will ensure this matter is prioritized.
We will be in contact with further updates as soon as we receive feedback.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention and for taking the time to discuss them with me. We appreciate your patience as we work to resolve this matter.
Please note that we have escalated your Change of Address request to the relevant teams for urgent investigation and feedback. We understand the importance of getting your service up and running and will ensure this matter is prioritized.
We will be in contact with further updates as soon as we receive feedback.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply17 Feb 2025, 09:11
Official
Dear Sherice,
Thank you for bringing your concerns to our attention and for taking the time to discuss them with me. We appreciate your patience as we work to resolve this matter.
Please note that we have escalated your Change of Address request to the relevant teams for urgent investigation and feedback. We understand the importance of getting your service up and running and will ensure this matter is prioritized.
We will be in contact with further updates as soon as we receive feedback.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention and for taking the time to discuss them with me. We appreciate your patience as we work to resolve this matter.
Please note that we have escalated your Change of Address request to the relevant teams for urgent investigation and feedback. We understand the importance of getting your service up and running and will ensure this matter is prioritized.
We will be in contact with further updates as soon as we receive feedback.
Best regards,
Marilize
MetroFibre Complaints & Escalations