DV
Drean V
1 reviews | Active since Nov 2014
29 Jan 2026, 19:22
Worst choice I ever made
An entire day without internet... You expect prompt and full payment every month, but you don't care about the times we are not connected... We have work to do, and are losing income!!! Yet, you'll still want your FULL payment... My internet has been down since 07:48 this morning... It is now 19:20, and I have been on a Whatsapp chat with an agent that has been unresponsive for the past hour since asking how they can assist... Also, for the past 2 or so years since our fibre was installed, we get disconnected every time there is heavy rain in the area because they're still using a Radio Link instead of proper Fibre Internet (which is what we're actually paying for).
You guys make me miss my Rain 5G!!!
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
29 Jan 2026, 20:12Dear Drean
Thank you for reaching out and for bringing this matter to our attention.
We sincerely apologise for the inconvenience and frustration caused by the service disruption you experienced. We fully understand the impact that loss of connectivity has on your work and daily activities.
We would like to confirm that your connection has now been restored. Should you still be experiencing any issues with your service, please do not hesitate to let us know so that we can investigate and assist further.
Thank you for your patience while the matter was being addressed. We appreciate your feedback and remain committed to improving your experience with our service.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out and for bringing this matter to our attention.
We sincerely apologise for the inconvenience and frustration caused by the service disruption you experienced. We fully understand the impact that loss of connectivity has on your work and daily activities.
We would like to confirm that your connection has now been restored. Should you still be experiencing any issues with your service, please do not hesitate to let us know so that we can investigate and assist further.
Thank you for your patience while the matter was being addressed. We appreciate your feedback and remain committed to improving your experience with our service.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply29 Jan 2026, 20:12
Official
Dear Drean
Thank you for reaching out and for bringing this matter to our attention.
We sincerely apologise for the inconvenience and frustration caused by the service disruption you experienced. We fully understand the impact that loss of connectivity has on your work and daily activities.
We would like to confirm that your connection has now been restored. Should you still be experiencing any issues with your service, please do not hesitate to let us know so that we can investigate and assist further.
Thank you for your patience while the matter was being addressed. We appreciate your feedback and remain committed to improving your experience with our service.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out and for bringing this matter to our attention.
We sincerely apologise for the inconvenience and frustration caused by the service disruption you experienced. We fully understand the impact that loss of connectivity has on your work and daily activities.
We would like to confirm that your connection has now been restored. Should you still be experiencing any issues with your service, please do not hesitate to let us know so that we can investigate and assist further.
Thank you for your patience while the matter was being addressed. We appreciate your feedback and remain committed to improving your experience with our service.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
DV
Drean V's updateReviewer Update
29 Jan 2026, 20:14I would like to know when we'll be supp**** with proper fibre internet, that is not affected by weather like your radio link.... Or should I just bite the bullet and move to OpenServe?
DV
Drean V's update29 Jan 2026, 20:14
Reviewer Update
I would like to know when we'll be supp**** with proper fibre internet, that is not affected by weather like your radio link.... Or should I just bite the bullet and move to OpenServe?
MetroFibre Networx's replyOfficial
29 Jan 2026, 20:38Dear Drean
We will request advice from the relevant department, once feedback is received we will update you.
We will request advice from the relevant department, once feedback is received we will update you.
MetroFibre Networx's reply29 Jan 2026, 20:38
Official
Dear Drean
We will request advice from the relevant department, once feedback is received we will update you.
We will request advice from the relevant department, once feedback is received we will update you.