SM
Salvation M
1 reviews | Active since Nov 2023
21 Nov 2023, 17:11
Worst Agents ever! Avoid MetroFibre by all means.
Ugh! The incompetence is astounding honestly. I made the initial payment (R660, pro rota included) into their account on the 7th of September a day or two after they installed and activated my account. I made the payment without using my account ID as a reference. They've been sending me sms after sms, email after email and have suspended my account twice including today. I have explained the mistake I made by not using my account ID as reference on several occasions and they un suspended my account and said that they'll allocate they payment to my account and send me an updated invoice. That was last month! Today I'm without internet access again. This must be *******!
Helpful (0)
Replies (1)0
Replies (1)
MetroFibre Networx's replyOfficial
22 Nov 2023, 10:19Dear Salvation
We sincerely apologize for the inconvenience you've experienced with the payment allocation on your account. Your frustration is completely understandable, and we appreciate your patience in bringing this matter to our attention.
Upon receiving your complaint, we have immediately escalated the issue to our finance team for urgent assistance. They will investigate the payment allocation matter thoroughly, ensure the correct allocation of your payment, and prevent any further disruptions to your internet service.
We understand the urgency of resolving this issue promptly, and our finance team is committed to providing a swift and accurate solution.
If there are any additional details or concerns you would like to share with us, please feel free to do so. Your satisfaction is our top priority, and we are actively working to rectify this situation.
Thank you for your understanding and cooperation.
Kind Regards
Marilize
We sincerely apologize for the inconvenience you've experienced with the payment allocation on your account. Your frustration is completely understandable, and we appreciate your patience in bringing this matter to our attention.
Upon receiving your complaint, we have immediately escalated the issue to our finance team for urgent assistance. They will investigate the payment allocation matter thoroughly, ensure the correct allocation of your payment, and prevent any further disruptions to your internet service.
We understand the urgency of resolving this issue promptly, and our finance team is committed to providing a swift and accurate solution.
If there are any additional details or concerns you would like to share with us, please feel free to do so. Your satisfaction is our top priority, and we are actively working to rectify this situation.
Thank you for your understanding and cooperation.
Kind Regards
Marilize
MetroFibre Networx's reply22 Nov 2023, 10:19
Official
Dear Salvation
We sincerely apologize for the inconvenience you've experienced with the payment allocation on your account. Your frustration is completely understandable, and we appreciate your patience in bringing this matter to our attention.
Upon receiving your complaint, we have immediately escalated the issue to our finance team for urgent assistance. They will investigate the payment allocation matter thoroughly, ensure the correct allocation of your payment, and prevent any further disruptions to your internet service.
We understand the urgency of resolving this issue promptly, and our finance team is committed to providing a swift and accurate solution.
If there are any additional details or concerns you would like to share with us, please feel free to do so. Your satisfaction is our top priority, and we are actively working to rectify this situation.
Thank you for your understanding and cooperation.
Kind Regards
Marilize
We sincerely apologize for the inconvenience you've experienced with the payment allocation on your account. Your frustration is completely understandable, and we appreciate your patience in bringing this matter to our attention.
Upon receiving your complaint, we have immediately escalated the issue to our finance team for urgent assistance. They will investigate the payment allocation matter thoroughly, ensure the correct allocation of your payment, and prevent any further disruptions to your internet service.
We understand the urgency of resolving this issue promptly, and our finance team is committed to providing a swift and accurate solution.
If there are any additional details or concerns you would like to share with us, please feel free to do so. Your satisfaction is our top priority, and we are actively working to rectify this situation.
Thank you for your understanding and cooperation.
Kind Regards
Marilize