HR
Henk R
1 reviews | Active since May 2013
13 Jan 2026, 20:30
Worst after sales service ever
So I have an issue with my Fibre connection on my Samsung 55" Television. I have made attemps to log tickets but to not addressing the issue. Metrofibre is the worst in service.there portal system logging queries is ridiculous and does not issue option to add photos of the issue. But they receive and close tickets quicker than Cheslin Kolbe stopping the French to kick to the post.
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MetroFibre Networx's replyOfficial
13 Jan 2026, 20:47Thank you, Henk, for reaching out and for bringing your concerns to our attention. We appreciate you taking the time to share detailed feedback regarding your fibre connection issue and your experience with the ticket logging process.
Your comments have been noted, and we are reviewing the matter to better understand the issue reported and the handling of the tickets logged. Thank you for your patience while we work to address and resolve your complaint. We will be in touch with further feedback once our investigation is complete.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Your comments have been noted, and we are reviewing the matter to better understand the issue reported and the handling of the tickets logged. Thank you for your patience while we work to address and resolve your complaint. We will be in touch with further feedback once our investigation is complete.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply13 Jan 2026, 20:47
Official
Thank you, Henk, for reaching out and for bringing your concerns to our attention. We appreciate you taking the time to share detailed feedback regarding your fibre connection issue and your experience with the ticket logging process.
Your comments have been noted, and we are reviewing the matter to better understand the issue reported and the handling of the tickets logged. Thank you for your patience while we work to address and resolve your complaint. We will be in touch with further feedback once our investigation is complete.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Your comments have been noted, and we are reviewing the matter to better understand the issue reported and the handling of the tickets logged. Thank you for your patience while we work to address and resolve your complaint. We will be in touch with further feedback once our investigation is complete.
Best regards,
Marilize
MetroFibre Complaints & Escalations