Worst after sales service.

A metro fibre technician disconnected my fibre line on 20 Oct 22. No one informed to a reason was just disconnected. Logged a call with my ISP, agent was sent out 2 days later. The same technician comes in tells me my line was initially connected incorrectly so he disconnected me. He can't fix the problem as there is an issue on my street. Since then no communication from Metro Fibre. Have contacted them daily and the only response I get it's with the maintenance department, it's being escalated. For over 2 weeks the same response.

Even my ISP has escalated and were told Metro Fibre would contact me to resolve the issue this weekend. Well guess what no one has contacted me.

I mean really this is really unacceptable. 2 weeks without a service which I am paying for. Keeping escalating daily which has now lost all meaning. If there was another fibre provider in the area I would move in an instant.