Worse than TELKOM

I am FED UP!!!!

I have recently switched to metrofibre from Telkom, because I have had endless issues. Little did I know how bad these people are.

I app**** for a line and was contacted for an installation, which was completed by Nov 28th 2023. At the time I enquired about not having received an invoice. I was told that invoice would be mailed after first Tuesday of every month.

Around the 29th Nov I physically drove to Metrofibre in Technopark, Highveld to resolve some issues. I had still not received any emails. While I was sitting down with the consultant it was discovered that my email adress was captured as gmal in stead of gmail. I was told it was now corrected. I was given a ticket number and told to go home as I would be helped within the next 30 -60 mins. As of today Dec 14th I was not helped.

I then phoned 3 more times to enquire about my email. All to no avail. On Dec 13th I send an email, resulting in a ticket which has not been resolved. On Dec 14th I held on for more than 60mins of my own Cell phone time (as I now had no landline anymore thanks to cancelling Telkom) and then I dropped the call as I could wait no longer.

At around 14:00 I phoned and I discovered that my email ,address is STILL NOT CORRECTED and was asked for my Customer number. I told the agent that I did not know my number as I have had NO CORRESPONDENCE to date. I was given my number and told that (another) ticket was opened.

I then received an sms with details for payment stating that I was in arrears and my service would be suspended. I paid immediately and phoned again. This time I was put on hold for 20mins only to be told that the financial services queue was inoperative, and that the agent would confirm whether my payment was received (which should be as it is the same bank as metrofibre). I was given YET ANOTHER TICKET.

To date I have had no response. Not even an email. I have wasted more than 120mins of my cell phone time, and i DONT EVEN HAVE AN ACKNOWLEDGEMENT of payment.

I am at this point in time GRAVELY sorry that I had switched to this company, as they dont seem to be able to even give basic customer service