AC
Azande C
1 reviews | Active since Nov 2021
24 Nov 2021, 10:08
WORSE TELECOMMUNICATIONS COMPANY EVER.....award goes to Metrofibre Networx!!!
This is the worst customer service ever received. Its been over 2 months since Metrofibre was installed in our complex. The ISP delivered the router as soon as we app****. However, Metrofibre still hasn't activated our line. When we call them they say the line is active, yet on Webafrica's portal its reflecting as "pending". Does anyone have contacts of the Ombuds we can report Metrofibre's ridiculous service on? They are not fulfilling the SLA that they've signed and should be held accountable, else they will continue with their *******.
Helpful (0)
Replies (6)0
Replies (6)
MetroFibre Networx's replyOfficial
24 Nov 2021, 10:51Good Morning Azade
we sincerely apologies for the inconvenience caused.
kindly note that we do understand your situation and we will assist with activating your line today.
Thank you for for taking our call.
We apologies.
Kind regards
Metrofibre
we sincerely apologies for the inconvenience caused.
kindly note that we do understand your situation and we will assist with activating your line today.
Thank you for for taking our call.
We apologies.
Kind regards
Metrofibre
MetroFibre Networx's reply24 Nov 2021, 10:51
Official
Good Morning Azade
we sincerely apologies for the inconvenience caused.
kindly note that we do understand your situation and we will assist with activating your line today.
Thank you for for taking our call.
We apologies.
Kind regards
Metrofibre
we sincerely apologies for the inconvenience caused.
kindly note that we do understand your situation and we will assist with activating your line today.
Thank you for for taking our call.
We apologies.
Kind regards
Metrofibre
AC
Azande C's updateReviewer Update
25 Nov 2021, 14:11Still not connected good people, had to spend more money for data today to attend an online conference.
image.png 206.13 KB
This is the kind of telecommunication service providers we have in SA.......it beats me why they introduced the 4thIR when clearly we are not ready for it as a country. See below! Companies get away with nonsense, never mind the SLAs that they sign............"INVALID-NULL & VOID".
image.png 206.13 KB
Remove
image.png
206.13 KB
This is the kind of telecommunication service providers we have in SA.......it beats me why they introduced the 4thIR when clearly we are not ready for it as a country. See below! Companies get away with nonsense, never mind the SLAs that they sign............"INVALID-NULL & VOID".
AC
Azande C's update25 Nov 2021, 14:11
Reviewer Update
Still not connected good people, had to spend more money for data today to attend an online conference.
image.png 206.13 KB
This is the kind of telecommunication service providers we have in SA.......it beats me why they introduced the 4thIR when clearly we are not ready for it as a country. See below! Companies get away with nonsense, never mind the SLAs that they sign............"INVALID-NULL & VOID".
image.png 206.13 KB
Remove
image.png
206.13 KB
This is the kind of telecommunication service providers we have in SA.......it beats me why they introduced the 4thIR when clearly we are not ready for it as a country. See below! Companies get away with nonsense, never mind the SLAs that they sign............"INVALID-NULL & VOID".
AC
Azande C's updateReviewer Update
25 Nov 2021, 14:11Still not connected good people, had to spend more money for data today to attend an online conference.
image.png 206.13 KB
This is the kind of telecommunication service providers we have in SA.......it beats me why they introduced the 4thIR when clearly we are not ready for it as a country. See below! Companies get away with nonsense, never mind the SLAs that they sign............"INVALID-NULL & VOID".
image.png 206.13 KB
Remove
image.png
206.13 KB
This is the kind of telecommunication service providers we have in SA.......it beats me why they introduced the 4thIR when clearly we are not ready for it as a country. See below! Companies get away with nonsense, never mind the SLAs that they sign............"INVALID-NULL & VOID".
AC
Azande C's update25 Nov 2021, 14:11
Reviewer Update
Still not connected good people, had to spend more money for data today to attend an online conference.
image.png 206.13 KB
This is the kind of telecommunication service providers we have in SA.......it beats me why they introduced the 4thIR when clearly we are not ready for it as a country. See below! Companies get away with nonsense, never mind the SLAs that they sign............"INVALID-NULL & VOID".
image.png 206.13 KB
Remove
image.png
206.13 KB
This is the kind of telecommunication service providers we have in SA.......it beats me why they introduced the 4thIR when clearly we are not ready for it as a country. See below! Companies get away with nonsense, never mind the SLAs that they sign............"INVALID-NULL & VOID".
MetroFibre Networx's replyOfficial
25 Nov 2021, 19:00Good evening Azande
Kindly confirm if you did request for an ELR from your previous service provider as discussed.
kindly provide us with feedback to activate your line as soon as possible.
Kind regards
Metrofibre
Kindly confirm if you did request for an ELR from your previous service provider as discussed.
kindly provide us with feedback to activate your line as soon as possible.
Kind regards
Metrofibre
MetroFibre Networx's reply25 Nov 2021, 19:00
Official
Good evening Azande
Kindly confirm if you did request for an ELR from your previous service provider as discussed.
kindly provide us with feedback to activate your line as soon as possible.
Kind regards
Metrofibre
Kindly confirm if you did request for an ELR from your previous service provider as discussed.
kindly provide us with feedback to activate your line as soon as possible.
Kind regards
Metrofibre
AC
Azande C's updateReviewer Update
01 Dec 2021, 09:56Hi everyone
My activation problem was resolved and so far I haven't experienced any challenges with the connection. It turns out that Axxess who we had tried as the 1st ISP was hoarding the order even after we cancelled due to their delay in delivering the router.
After numerous calls to Metrofibre, someone was able to pick up that Axxess has not released the order even after cancellation that is why the new ISP could not pick up the line as active even though Metrofibre insisted it was active. Thank you to the consultant I spoke to at Metrofibre activations dpt. who went above and beyond to ensure that they pick up the problem and release the line immediately from Axxess.
My activation problem was resolved and so far I haven't experienced any challenges with the connection. It turns out that Axxess who we had tried as the 1st ISP was hoarding the order even after we cancelled due to their delay in delivering the router.
After numerous calls to Metrofibre, someone was able to pick up that Axxess has not released the order even after cancellation that is why the new ISP could not pick up the line as active even though Metrofibre insisted it was active. Thank you to the consultant I spoke to at Metrofibre activations dpt. who went above and beyond to ensure that they pick up the problem and release the line immediately from Axxess.
AC
Azande C's update01 Dec 2021, 09:56
Reviewer Update
Hi everyone
My activation problem was resolved and so far I haven't experienced any challenges with the connection. It turns out that Axxess who we had tried as the 1st ISP was hoarding the order even after we cancelled due to their delay in delivering the router.
After numerous calls to Metrofibre, someone was able to pick up that Axxess has not released the order even after cancellation that is why the new ISP could not pick up the line as active even though Metrofibre insisted it was active. Thank you to the consultant I spoke to at Metrofibre activations dpt. who went above and beyond to ensure that they pick up the problem and release the line immediately from Axxess.
My activation problem was resolved and so far I haven't experienced any challenges with the connection. It turns out that Axxess who we had tried as the 1st ISP was hoarding the order even after we cancelled due to their delay in delivering the router.
After numerous calls to Metrofibre, someone was able to pick up that Axxess has not released the order even after cancellation that is why the new ISP could not pick up the line as active even though Metrofibre insisted it was active. Thank you to the consultant I spoke to at Metrofibre activations dpt. who went above and beyond to ensure that they pick up the problem and release the line immediately from Axxess.
MetroFibre Networx's replyOfficial
01 Dec 2021, 19:01Good Day Azande
On behalf of Metrofibre I would like to apologies sincerely for any inconvenience caused.
Please note that we are sad to hear that you have issues regarding our service as we strive to provide our customers with the best resolution for any issues that they might be experiencing.
We do apologies again and promise to resolve this issue as soon as possible.
kind regards
Metrofibre
On behalf of Metrofibre I would like to apologies sincerely for any inconvenience caused.
Please note that we are sad to hear that you have issues regarding our service as we strive to provide our customers with the best resolution for any issues that they might be experiencing.
We do apologies again and promise to resolve this issue as soon as possible.
kind regards
Metrofibre
MetroFibre Networx's reply01 Dec 2021, 19:01
Official
Good Day Azande
On behalf of Metrofibre I would like to apologies sincerely for any inconvenience caused.
Please note that we are sad to hear that you have issues regarding our service as we strive to provide our customers with the best resolution for any issues that they might be experiencing.
We do apologies again and promise to resolve this issue as soon as possible.
kind regards
Metrofibre
On behalf of Metrofibre I would like to apologies sincerely for any inconvenience caused.
Please note that we are sad to hear that you have issues regarding our service as we strive to provide our customers with the best resolution for any issues that they might be experiencing.
We do apologies again and promise to resolve this issue as soon as possible.
kind regards
Metrofibre