TK
Thomas K
1 reviews | Active since Jan 2014
11 Nov 2024, 16:10
WORSE SERVICE EVER
The worse service ever, i have been waiting since April just to have fiber installations, technicians comes and go, their whatsapp and email support are very useless , now i have decided to use a different ISP they were told i have an order whiles i have no order with them "The details of the update are as follows: Unfortunately Metrofibre has informed us that you have an open order with another ISP at your address ( Block B unit 7 Phoenix view ) please can you kindly cancel the order if you still wish to proceed with Afrihost " can you guys cancel whatsoever order i have with you so i can use other ISP in peace?
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MetroFibre Networx's replyOfficial
11 Nov 2024, 16:39Dear Thomas
Thank you for taking the time to bring your concerns to our attention.
After further review, we can confirm that your order has been terminated as requested and is now available for a new service order. Additionally, we have responded to your existing fault ticket (485051) via email, as we were unable to reach you by phone.
We appreciate the opportunity to address your concerns and ensure a smoother experience moving forward. Should you have any further questions or need additional assistance, please feel free to respond directly to fault ticket 485051 via email.
Thank you once again for your patience, and we hope this resolution meets your expectations.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations
Thank you for taking the time to bring your concerns to our attention.
After further review, we can confirm that your order has been terminated as requested and is now available for a new service order. Additionally, we have responded to your existing fault ticket (485051) via email, as we were unable to reach you by phone.
We appreciate the opportunity to address your concerns and ensure a smoother experience moving forward. Should you have any further questions or need additional assistance, please feel free to respond directly to fault ticket 485051 via email.
Thank you once again for your patience, and we hope this resolution meets your expectations.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations
MetroFibre Networx's reply11 Nov 2024, 16:39
Official
Dear Thomas
Thank you for taking the time to bring your concerns to our attention.
After further review, we can confirm that your order has been terminated as requested and is now available for a new service order. Additionally, we have responded to your existing fault ticket (485051) via email, as we were unable to reach you by phone.
We appreciate the opportunity to address your concerns and ensure a smoother experience moving forward. Should you have any further questions or need additional assistance, please feel free to respond directly to fault ticket 485051 via email.
Thank you once again for your patience, and we hope this resolution meets your expectations.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations
Thank you for taking the time to bring your concerns to our attention.
After further review, we can confirm that your order has been terminated as requested and is now available for a new service order. Additionally, we have responded to your existing fault ticket (485051) via email, as we were unable to reach you by phone.
We appreciate the opportunity to address your concerns and ensure a smoother experience moving forward. Should you have any further questions or need additional assistance, please feel free to respond directly to fault ticket 485051 via email.
Thank you once again for your patience, and we hope this resolution meets your expectations.
Kind Regards,
Marilize
MetroFibre Complaints and Escalations