Worse service ever 67

This is my first time with fibre at home i was happy with them at first then i moved to a new address and asked for a re installation its the 16th today no call from the technician to make matters worse i paid for the fibre but i buy data because they haven't installed. What fustrates me the most is that i call everyday and all the consultants are telling me that they sending emails to the technician and no one seems to be able to contact them telephonically it has come to a point where i feel im being strung along because there is no way that it would take this long for a technician to be found. I have contacted them on all their communication platforms with no help at all, this has been an inconvenience to me financially and also Fustrating,i neef them to refund me for the month of April.