JE
Juan E
1 reviews | Active since Feb 2026
27 Feb 2026, 20:57
Worse service ever
Worse service ever Dont use them there is no support They dont answer calls or call u back or reply on whatsapp
Helpful (0)
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Replies (1)
MetroFibre Networx's replyOfficial
27 Feb 2026, 21:30Dear Juan,
We take your feedback seriously, and the experience you’ve described is concerning.
Not being able to reach support or receive a response via calls or WhatsApp is understandably frustrating. This is not the standard of accessibility or responsiveness we aim to provide to our customers.
We will be reviewing your interaction history to understand what occurred and where the breakdown in communication happened. A member of the relevant team will reach out to you directly to address your concerns and ensure that you receive the assistance you require.
Your feedback is important in helping us improve our support processes.
Best regards,
Marilize
MetroFibre Complaints & Escalations
We take your feedback seriously, and the experience you’ve described is concerning.
Not being able to reach support or receive a response via calls or WhatsApp is understandably frustrating. This is not the standard of accessibility or responsiveness we aim to provide to our customers.
We will be reviewing your interaction history to understand what occurred and where the breakdown in communication happened. A member of the relevant team will reach out to you directly to address your concerns and ensure that you receive the assistance you require.
Your feedback is important in helping us improve our support processes.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply27 Feb 2026, 21:30
Official
Dear Juan,
We take your feedback seriously, and the experience you’ve described is concerning.
Not being able to reach support or receive a response via calls or WhatsApp is understandably frustrating. This is not the standard of accessibility or responsiveness we aim to provide to our customers.
We will be reviewing your interaction history to understand what occurred and where the breakdown in communication happened. A member of the relevant team will reach out to you directly to address your concerns and ensure that you receive the assistance you require.
Your feedback is important in helping us improve our support processes.
Best regards,
Marilize
MetroFibre Complaints & Escalations
We take your feedback seriously, and the experience you’ve described is concerning.
Not being able to reach support or receive a response via calls or WhatsApp is understandably frustrating. This is not the standard of accessibility or responsiveness we aim to provide to our customers.
We will be reviewing your interaction history to understand what occurred and where the breakdown in communication happened. A member of the relevant team will reach out to you directly to address your concerns and ensure that you receive the assistance you require.
Your feedback is important in helping us improve our support processes.
Best regards,
Marilize
MetroFibre Complaints & Escalations