ST
Sinethemba T
1 reviews | Active since Feb 2026
11 Feb 2026, 19:30
Worse service
Terrible service, they take time to respond let alone to fix their fibre. I had no internet the whole week and they are not paying attention or trying to help. I wouldn't recommend their service
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Replies (1)
MetroFibre Networx's replyOfficial
11 Feb 2026, 19:34Dear Sinethemba
Thank you for sharing your experience.
Being without internet for an entire week is extremely disruptive, and the delay in response and resolution you’ve described is not the level of service we aim to provide. The frustration and inconvenience caused by this situation are fully acknowledged.
Your matter is being escalated for urgent review to determine the cause of the prolonged outage and the delay in assistance. We are also reviewing the communication breakdown to ensure you receive clearer, more timely updates going forward.
Should you be willing to share your account details via direct message, we will prioritise your case and provide specific feedback as soon as possible.
Your feedback is important and has been noted for internal review.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for sharing your experience.
Being without internet for an entire week is extremely disruptive, and the delay in response and resolution you’ve described is not the level of service we aim to provide. The frustration and inconvenience caused by this situation are fully acknowledged.
Your matter is being escalated for urgent review to determine the cause of the prolonged outage and the delay in assistance. We are also reviewing the communication breakdown to ensure you receive clearer, more timely updates going forward.
Should you be willing to share your account details via direct message, we will prioritise your case and provide specific feedback as soon as possible.
Your feedback is important and has been noted for internal review.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply11 Feb 2026, 19:34
Official
Dear Sinethemba
Thank you for sharing your experience.
Being without internet for an entire week is extremely disruptive, and the delay in response and resolution you’ve described is not the level of service we aim to provide. The frustration and inconvenience caused by this situation are fully acknowledged.
Your matter is being escalated for urgent review to determine the cause of the prolonged outage and the delay in assistance. We are also reviewing the communication breakdown to ensure you receive clearer, more timely updates going forward.
Should you be willing to share your account details via direct message, we will prioritise your case and provide specific feedback as soon as possible.
Your feedback is important and has been noted for internal review.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for sharing your experience.
Being without internet for an entire week is extremely disruptive, and the delay in response and resolution you’ve described is not the level of service we aim to provide. The frustration and inconvenience caused by this situation are fully acknowledged.
Your matter is being escalated for urgent review to determine the cause of the prolonged outage and the delay in assistance. We are also reviewing the communication breakdown to ensure you receive clearer, more timely updates going forward.
Should you be willing to share your account details via direct message, we will prioritise your case and provide specific feedback as soon as possible.
Your feedback is important and has been noted for internal review.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations